Wine Club Manager (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Fairsing Vineyard

  Yamhill, Oregon

Background:
Fairsing Vineyard is a family-owned vineyard and winery in the Yamhill-Carlton AVA of the Willamette Valley. We are a producer of estate-grown Pinot noir, Chardonnay and Rosé, which we market predominantly direct-to-consumer.

Position Summary:
Fairsing is currently seeking a Wine Club Manager to oversee our wine club and fulfillment with an emphasis on service, sales, and wine club member retention. Primary responsibilities include coordinating, planning, executing, and tracking of wine club shipments/allocation.
The Wine Club Manager must exhibit exemplary sales and guest service skills with a commitment to wine club member acquisition and retention. The Wine Club Manager will nurture an atmosphere of teamwork, enthusiasm, and passion for Fairsing Vineyard’s brand and estate wines.

Responsibilities:
- Execute wine club processes including:
o Communications
o Billing
o Preparation and management of biannual wine club allocation
o Manage wine inventory for biannual wine club allocations
o Ensure club member satisfaction
o Resolve club member billing and shipment issues
- Fulfill, ship, monitor, and facilitate the successful delivery of all Fairsing shipping orders
- Coordinate with Tasting Room Manager, Marketing Manager, and Fairsing team members to increase sales and retain wine club members
- Support the training of hospitality team members to successfully increase wine club memberships and retain current members
- Maintain current and accurate wine club membership data
- Maintain current and accurate wine inventory data
- Maintain current and accurate wine club allocation metrics
- Coordinate with leadership team in development of wine club offerings and promotional programs
- Establish and maintain contact with wine club members providing support, assisting with wine selection, upselling, and increasing brand loyalty (via events, email, and phone)
- Conduct club member outreach and database management to minimize credit card declines and shipment returns
- Stay current on direct shipping compliance regulations for applicable states
- Coordinate with leadership team to plan, schedule, develop, and manage Fairsing wine club events (including biannual wine club gatherings)
- Coordinate with the leadership team to generate and review newsletter content
- Work Sundays in the tasting room as a hospitality team member and support the tasting room as needed (occasional holidays, evening and events)

Skills and Abilities:
- Two or more years of experience in fine wine marketing, sales, and hospitality
- Prior wine club management experience preferred
- One year + managing direct reports
- Proven ability to be an effective and enthusiastic leader and supporter of team members
- Outstanding customer service skills and ability to resolve issues in a positive manner
- Technical skills to manage shipping, wine club software, and social media systems
- Detail oriented with organizational skills and multitasking capabilities
- Ability to provide guests with an outstanding wine tasting experience
- A passion and knowledge of fine wine and a willingness to learn more
- Protect organization’s value by keeping information confidential
- 21 years of age or older with professional appearance and attitude
- The candidate is occasionally required to climb, balance, stoop, kneel, and crouch. The employee must be able to frequently lift/carry/move up to 45 pounds.

Preferred Software Experience:
- Microsoft Word and Excel
- OrderPort (or similar Point of Sale/club management system)
- Sovos/Ship Compliant
- Adobe Acrobat (other Adobe products are a plus)

Preferred Schedule:
Sundays through Thursdays

Compensation & Benefits
The Manager of Wine Club is a salary position with incentive compensation and a health care stipend.
- Compensation commensurate with experience
- Medical stipend
- 401 (k) plan after 12 months of employment
- Eligible for vacation, holiday and sick pay

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