Part-time Tasting Room Associate
(Wine Jobs:
Vineyards & Cellars )
Part Time
The Vineyard at Windham
Windham,
New York
The Vineyard at Windham (“The Vineyard”) is a boutique vineyard and tasting room in the Catskill Mountains. The Vineyard was formerly known as Windham Vineyards & Winery and ranked #18 in Travel+Leisure’s 2017 List for the “Top Vineyards All Around the U.S.” Now under new ownership, The Vineyard is expected to open in early March and its tasting room will be open to the public on Saturdays and Sundays. The Vineyard is seeking a part-time Tasting Room Associate to work in the tasting room on weekends and possibly other days for private events. This is a very exciting time to join The Vineyard team to help us build our vision for the winery and its customers.
POSITION SUMMARY:
The Tasting Room Associate is responsible for ensuring that visitors to The Vineyard receive impeccable customer service in a warm and friendly environment. The Tasting Room Associate will greet and serve guests in a friendly, gracious manner with the highest level of hospitality, exceeding guest expectations. As a key brand ambassador for The Vineyard, our ideal applicant is well spoken, polished, and passionate about wine.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following reflects the essential functions for this job. Other tasks may be assigned from time to time. Duties include, but are not limited to:
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Work closely with the owners and on-site manager to execute the day-to-day operations of the tasting room
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Greet all visitors with enthusiasm and make them feel at home
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Memorize facts about wines, winemaking techniques, and the winery/vineyard history to educate customers
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Lead guests through wine tasting flights – educating them about the specific wines they are tasting to ensure a fun and memorable customer experience
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On occasion or as directed by the manager, perform tours of the on-site wine-making facility or vineyard grounds for customers
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Work towards developing relationships with guests to create repeat customers
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Effectively suggest and sell wine, with the ability to “up-sell”
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Daily Tasting Room operations:
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Set up the tasting room bar
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Open and verify condition of wines, decanting when appropriate
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Open/Close POS system/register
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Manage cash drawer
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Stock wine and merchandise in tasting room
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Perform sales transactions for on-site and off-site consumption
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Maintain clean and organized guest spaces at all times
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Capture sales and customer contact info in a digital POS system
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Answer the phone, if the manager is not available
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Maintain cleanliness of customer facilities, including glassware
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Assist with monthly inventory
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Actively continue education in wine production, viticulture, and winery history
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Quickly recognize the signs that a guest should not be served alcohol and take appropriate action to professionally address the situation according to tasting room protocol
EXPECTATIONS AND OTHER REQUIREMENTS:
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Bachelor’s Degree preferred
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Must have excellent knowledge of wine and food with enthusiasm to continually learn new information and share knowledge with guests and other co-workers, degree in Enology or Viticulture preferred
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Excellent communication skills and enthusiasm for the tasting room experience
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Must be professional, responsible, and able to work independently
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Must be able to work a flexible schedule on Saturdays and Sundays, maybe some holidays, and possibly Fridays on holiday weekends or for other private events
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Must be 21 years of age
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Must be able to lift 40 lbs
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Must have reliable transportation to and from work
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Must undergo New York TIPS Alcohol Training Program for responsible beverage service training, if applicant hasn’t already done so
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Must be able to work in a standing position for long periods of time
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Punctual, detail-oriented, and able to multitask and problem solve in a fast-paced environment
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Experience with a luxury wine brand a plus
How To Apply
TO APPLY:
Please submit a cover letter and resume to
[email protected]
