Customer Service Representatives (Seasonal) (Wine Jobs: Management & Administration)

Full Time

  Westbury, New York

Candidates must be available to work hours as scheduled including working through the holidays up to January 6, 2018. 


  • Determines order requirements by working with customers.
  • Provides pricing and delivery information.
  • Places orders for customers over the telephone.
  • Makes wine and gift baskets suggestions based on customer needs.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information related to products and services.
  • Resolves problems by clarifying issues; researching and exploring alternative solutions; implementing it; and escalating unresolved problems in relation to customer’s orders/accounts.
  • Fulfills requests by clarifying desired information; completing transactions and forwarding requests.
  • Handles customer inquiries through telephone, email and/or chat.
  • Manages and resolves customer complaints.   
  • Escalates issues as necessary.
  • Provides customers with product and service information.
  • Enters and updates new and existing customer information into system.
  • Follow-ups customer calls where necessary.
  • Documents all call information according to standard operating procedures.


  • Previous experience in a call center or customer service environment.
  • Knowledge of basic MS Office programs (Word, Excel and Outlook).
  • Solid data entry and typing skills (preferably 35 words per minute).
  • Strong verbal and written communication skills.  
  • Bilingual (verbal and writing) a plus, preferably in Spanish.
  • Knowledge of wine desired, but not required.


As stated above, these non-exempt seasonal positions offer shift schedules of potentially full-time, part-time and/or weekend and holiday schedules.  Positions are based at our location at 753 Summa Avenue, Westbury, NY.  Working hours will be scheduled between 5AM to 10PM (EDT).  Candidates must be available to work hours as scheduled up to January 6th.

How To Apply


Please visit our website at

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