Guest Service Agent (Wine Jobs: Management & Administration)

  Abeja Inn and Vineyard

  Walla Walla, Washington

WHO WE ARE
Set in the rolling foothills of the Blue Mountains in Walla Walla, WA, Abeja’s beautifully restored century-old farmstead provides the perfect setting for extraordinary winemaking and world-class hospitality. Spanish for bee, our name reflects a simple beauty and serves as a reminder of times past when farming implied a respect for the environment and a close connection to the earth. Meticulous attention to detail defines Abeja’s award-winning, limited-release wines crafted from estate grapes and acclaimed Washington vineyards. Family-oriented, our team members embody our values and help to create exceptional experiences for every guest through building lasting relationships and sharing in our love of wine. Join us. 

WHO YOU ARE 
You are vivacious, and service obsessed – always seeking opportunities to provide a “wow” moment and create a lasting memory. Building relationships (with team members and guests alike) and collaborating in a team environment are second nature and you’re goal oriented, always striving for excellence in whatever you’re pursuing; you are relentless in upholding the Abeja culture to anyone you cross paths with. Most of all, you love wine and the thought of joining a family-like team of dedicated individuals. 

Job Responsibilities

These responsibilities demonstrate the core aptitudes of the desired candidate. The scope of work may be modified and/or expanded at the company’s discretion:

•  Provide exceptional experiences, with first class service, to guests and members 
•  Communicate with precision, clarity and hospitality through personal interactions and correspondence by phone and email, to cultivate lasting relationships
•  Effectively convey the wines, story, history, membership and product knowledge with confidence, passion and enthusiasm
•  Approach challenges with courtesy, professionalism and poise; able to prioritize and proactively follow-through to a mutual resolution
•  Collaborate with planning, setup and cleanup of on-site tastings and special events
•  Handle transactions and reservations with accuracy, efficiently and fluidly
•  Assists with order preparation and shipping

Requirements 

•  Must be at least 21 years of age with a high school diploma or the equivalent
•  The ability to read, write and speak English fluently is required; competency in the Spanish language also useful
•  Strong organizational skills and the ability to follow through on projects
•  Must be flexible and able to perform multiple tasks and work is occasionally stressful situations
•  Able lift 50 lbs. on a regular basis
•  Able to stand for long periods of time; ability to lift and reach with hands and arms 
•  Regular working schedule to include nights, weekends and holidays
•  Ability to work long and/or irregular hours during peak season and/or special events
•  Ability to learn and understand multiple operational systems 
•  Ability to adhere to company workplace guidelines including dress code
•  Reliable transportation and a clean driving record
•  WA State food handlers permit and MAST permit


Pay

•  The position is hourly, and rate will be determined by qualifications
•  Medical, dental, vision benefits
•  Simple IRA with matching contribution
•  Paid Time Off (PTO)

This job description in no way states or implies that these are the only duties to be performed by the team member. He/she will be required to follow other instructions and perform other work-related duties requested by his/her supervisor.