Tasting Room Manager (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Schram Vineyards Winery & Brewery

  Waconia, Minnesota

Job Description: The Tasting Room Manager(TRM) Maintains a classy, welcoming environment where customers can learn about the wine/beer, taste and compare wines/beer and purchase wines/beer. Conducts ongoing wine/beer and merchandise training and trains all tasting room staff on sales system and sales techniques in order to increase tasting room and retail store sales. Maintains staffing levels and sets and communicates the work schedule. Assigns daily operational and merchandising tasks to staff. Manages customer flow so all customers feel welcome and receive excellent service. Oversees daily opening and closing register procedures of the tasting room and leads the the daily operations of the Tasting room and is responsible and accountable for this area of the business. The TRM will also be involved with growth and decision making items related to the tasting room operations. The TRM will handle personnel management of the tasting room, oversee the upkeep of the tasting room, and project management on items within the tasting room. The candidate will make and implement decisions with guidance from the owners, to keep costs down and to focus on building a growing, lasting and sustainable business. They will also work with the owner on budgeting and financial projections, field daily calls.

Detailed Description:

The consistent face associated with Schram Haus in front of customers
Help with interviews and scheduling training-
To set the standard for the staff in professionalism, cleanliness, friendliness and attitude
Be the first person to help either fill gaps or find someone to help fill a gap in the schedule
To be eyes and ears at Schram Vineyards, looking for areas of improvement, feedback and praise.
Ensure seated tastings are running weekly with an emphasis on customer experience and club sales/signups
Oversee our customer “sampling” experience by way of flights and sampling offerings.
Assist with Organizing external events
Oversee a bottle shop area
Work with Club Manager to help grow club and on training and consistency.
Know the events coming up make sure there is ownership over each event
Helping educate the staff on Schram’s current and new products.
Know of any expansion happening in Schram and help to communicate this to staff and public.
Know the week at a glance - being accountable to making sure everything is covered.
Help with club changes and execution of getting new members

To be the first point of contact for the staff
Be the main contact regarding interviews, scheduling, and training
Observe shifts, communicate issues with manager and owners. Work to resolve them in the moment.
Ensure all weekday and weekend tasks are covered and followed up - opening and closing checklists, seasonal and maintenance tasks are covered
Find ways to grow operations and sales at Schram Vineyards
Make sure POS systems are updated with the correct information
Ensure the cleanliness of the tap room and facilities
Help to track any sales information needed.
In house marketing - Chalkboards, TV’s.
Public in house events - help facilitate and plan
Oversee new employee training
Communicate item needs, maintenance and issues/mistakes with Manager and Owners
Keep an updated tasting menu - with awards won
Overseeing lead positions and each of the responsibilities therein.
Oversee cash bag
Work with Kitchen Manager to make sure stock levels are correct and food is being served properly
70% of your time and job should be on the floor
20 hours of floor and 20 hours of operations (40 hours) - On season
20 hours of floor 10 hours of operations (30 hours) - Off season
Know the events coming up make sure there is ownership over each event
Helping educate the staff on Schram’s current and new products.
Know of any expansion happening in Schram and help to communicate this to staff and public.
Know the week at a glance - being accountable to making sure everything is covered.
Type up pre-shift notes for lead’s weekly.
EMAIL MANAGEMENT - DAILY
SQUARE/Xudle MANAGEMENT - working with back-office to ensure items updated and correct
Performance reviews of staff

Qualifications:
3-5 years of management experience
Strong wine knowledge
Must be able to lift 50lbs
Ability to work most weekends and some holidays

Wages Commensurate with experience.

Follow this button to apply for this job posting


Wine & Restaurant Jobs in the USA. Looking for a job or hiring new employees in the wine & restaurant industry? Wine Jobs USA - The job site for the wine & restaurant industry throughout the US. Find ads for jobs in the wine industry, from winemaking to wine sales jobs.

Employers and Recruiters - Attract the best candidates for your employment opportunities. Post your ads for hospitality and wine industry jobs on winejobsusa.com.

Job Seekers - Find jobs in restaurants and wine including restaurant jobs, winery jobs, wine sales reps, winemakers, Sommelier jobs and more. Job seekers, sign up to receive wine and restaurant job postings by email.