Wine Club Manager (Wine Jobs: Management & Administration)

Full Time

  Oak Mountain Winery (http://www.oakmountainwinery.com)

  Temecula, California

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Act as on-site manager in the absence of the tasting room manager(s)
  • Manage and respond to daily calls, voicemails and emails
  • Manage order returns and work with Shipping & Inventory Manager to resolve address updates, reroutes, call tags, etc.
  • Proactively “upsell” wine club members, grasping every opportunity to add to existing allocations
  • Spend time on the floor interacting with guests and existing wine club members
  • Ensure orders are processed accurately, and timely
  • Review various inventory locations to ensure orders are not creating outages
  • Contact club members with missed delivery attempts to reduce return rate
  • Contact returns, recover shipping costs and attempt to upsell
  • Contact club members with declined credit cards ASAP post batch processing
  • Create mailers to distribute once the first round of calls has been made
  • Ensure email is scheduled no more than 48 hours post batch processing
  • Drive upsell revenue and work with brand management to deplete end-of-lot and library wines and contact prior purchasers of new releases
  • Use contact codes to maintain buyer’s preferences and suggest recommended products
  • Contact non-openers from promotional emails
  • Work with brand management to plan club shipment selections and ensure master list is up-to-date as products are changed/updated
  • Communicate current and upcoming club products to sales team(s)
  • Work with tasting room management to educate staff on selections, hosting tastings of new releases
  • Ensure tasting room manager and staff are notified of current club selection
  • Ensure TR has inventory of wine club selections for will-calls
  • Communicate wine club promotions to sales team(s) and work with management to ensure all promotions are notated on the master calendar
  • Create email and newsletter content and work with brand manager & winemaking team to gather/create tasting notes
  • Support tasting room team with the onboarding new hires and training new hires on wine club sales tips
  • Work with management to revise/update training how-to’s
  • Any and all other duties as assigned

REQUIRED SKILLS:

  • Strong verbal and written communication skills
  • Excellent communication and interpersonal skills with the ability to communicate effectively with all levels of management and team members
  • Exceptional skills in customer service with a professional demeanor
  • Excellent written communication skills, attention to grammar and email etiquette
  • Works well in a team environment
  • Pays close attention to detail and takes initiative
  • Previous tasting room experience or in person customer service a plus
  • Ability to work in fast-paced, flexible environment and shift focus when needed

Qualifications

QUALIFICATIONS:

  • Must be 21+ years of age
  • 3+ years of wine club experience or equivalent
  • Proficiency in Microsoft Office required
  • Self-motivated, detail-oriented, and customer experience focused individual
  • Tech savvy, with strong computer skills, and competent in learning new software
  • Shares company values of: integrity, respect, value creation, compliance, customer focus
  • Versatility, flexibility, and a willingness to work in an evolving environment with enthusiasm

PHYSICAL/MENTAL REQUIREMENTS:

  • Must be 21+ years of age
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
  • Must be able to speak and communicate clearly
  • Must be able to sit for extended periods as required by job duties
  • Coordinate multiple tasks simultaneously
  • Ability to travel locally when necessary
  • Able to work weekends, holidays and afterhours

Job Type: Full-time

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