Job Status: Filled

TASTING ROOM MANAGER (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Long Meadow Ranch

  St. Helena, California

Long Meadow Ranch has an exciting opportunity to join our team as Tasting Room Manager for our Anderson Valley tasting room.

Long Meadow Ranch is a family­-owned and operated producer and purveyor of world­-class wine and food that is economically successful and socially responsible using diversified, sustainable, and organic farming methods. We produce award­-winning wines, handcrafted extra virgin olive oils, grass­-fed beef, eggs, and heirloom fruits and vegetables. Long Meadow Ranch has a dynamic set of operations in Napa, Marin and Anderson Valleys.

We are seeking an enthusiastic and driven individual to provide leadership in all aspects of the Tasting Room operations including sales, customer service, inventory management, training and development, staffing and local outreach. The Tasting Room Manager will ensure a high quality visitor experience, promote sales of wine and merchandise and build LMR brand loyalty for our Anderson Valley tasting room. 

Responsibilities

  • Oversee and complete opening and closing procedures
  • Deliver exceptional customer service, rapidly resolve customer services issues and motivate others to do the same
  • Effectively hire, train, educate, schedule, supervise, retain, and evaluate tasting room staff
  • Lead by example to provide daily hands-on leadership to represent the highest level of expertise available in the wine industry with an emphasis on customer service, wine sales, education and genuine hospitality.
  • Create and maintain an inviting, professional, clean and safe tasting room environment
  • Establish and enforce policies and procedures and ensure operations are completed efficiently
  • Conduct regular staff meetings and trainings; educate self and staff regarding LMR wine, olive oil, branded products, club memberships and the wine industry.
  • Conduct pre-shift meetings for staff to communicate changes, service points and new offerings
  • Maintain accurate count of daily inventory and samples
  • Complete daily audits of sales transactions
  • Oversee inventory and stocking of wine, non-wine merchandise and marketing materials
  • Develop and maintain a professional, customer service oriented team, focused on brand awareness, retail sales, and superior guest experience
  • Achieve goals for sales and profitability
  • Ensure compliance with health and safety regulations
  • Manage staffing schedule in accordance to traffic projections
  • Attend regularly scheduled meetings at Long Meadow Ranch in Napa Valley to stay connected
  • Create strong relationships with developing and maintaining relationships with neighboring wineries, hotels, and transportation companies

 Education, Experience and Required Skills

  • 2 years of experience in tasting room supervision and sales
  • Possess strong customer service orientation, tact and diplomacy
  • Experience with POS systems. Vin65 a plus
  • Strong verbal and written communication skills
  • Knowledge of merchandising wine and non-wine items
  • Advanced wine knowledge
  • Ability to work and manage multiple priorities in a dynamic environment
  • Strong work ethic and initiative
  • Ability to work a flexible hours, weekends and holidays
  • Ability to lift up to 50 lbs. and stand for long periods of time
  • Must have a valid California Driver’s License and maintain a safe driving record
  • A pre-employment investigative consumer report is required

 Compensation and Benefits

  • This is a full-time, salaried position
  • Competitive compensation depending on experience plus benefits including medical/dental insurance, paid vacation and 401(k)

Wine & Restaurant Jobs in the USA. Looking for a job or hiring new employees in the wine & restaurant industry? Wine Jobs USA - The job site for the wine & restaurant industry throughout the US. Find ads for jobs in the wine industry, from winemaking to wine sales jobs.

Employers and Recruiters - Attract the best candidates for your employment opportunities. Post your ads for hospitality and wine industry jobs on winejobsusa.com.

Job Seekers - Find jobs in restaurants and wine including restaurant jobs, winery jobs, wine sales reps, winemakers, Sommelier jobs and more. Job seekers, sign up to receive wine and restaurant job postings by email.