Wine Club Manager (Wine Jobs: Management & Administration)

Full Time

  Obsidian Wine Co.

  Sonoma, California

We’re looking for someone to manage our growing wine club. The successful candidate will balance analytical work with customer interactions and creative projects and will manage 1 direct report. Key areas of responsibility:
•  Customer service: refine, train, and enforce customer services standards
•  Analytics: intimately know and manipulate our customer data (WineDirect)
•  Oversight of the back-end processing of our wine club including data entry, troubleshooting, set up, and execution of shipments.
•  Oversight of seasonal shipment forecasting, planning and analysis
•  Creative: develop collateral material, decide how many balloons for the party, and everything in between
•  Manage: a direct report and others that don’t report to you – so up, down and all around
•  Communicate and coordinate: inside (the organization) and outside

•  This position is based near Sonoma (Town of). We have a tasting room at Cornerstone Sonoma on Hwy 121, a Cellar on 8th Street East, a vineyard in Napa Carneros, another in Red Hills Lake County, and a global business HQ in Oakland.
•  Expect occasional nights & weekend work.
•  This is a new position for our organization.

Minimum qualifications:
•  Minimum 4 years of experience working in a wine-related, customer service environment
•  Expertise in Excel including filtering, sorting, charts, and pivot tables
•  Must have reliable transportation
•  Must be able to safely lift 45lbs

Additional Info:
•  Experience working with WineDirect (or similar CRM) a plus
•  Experience working with ShipCompliant a plus
•  Working knowledge of Adobe Creative Suite a plus
•  Basic/working knowledge of web design a plus
•  Intelligence and wit a major plus
•  We’re also foodies and like to cook. Do you?

Competitive salary and benefit package.

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