Assistant Tasting Room Manager (Wine Jobs: Wine Retail & Sommelier)

Job Description:

About Chamisal Vineyards

Chamisal was the first vineyard planted in 1973 in what would later become the Edna Valley AVA. Located just outside the city of San Luis Obispo, California, the winery specializes in handcrafted Chardonnay and Pinot Noir that express the wild and inspiring beauty of their 82-acre estate vineyard situated five miles from the Pacific Ocean. The winery has long been at the forefront of sustainability efforts in the region and has recently shifted towards organic and biodynamic practices to improve soil health and biodiversity of the estate. The winery has introduced numerous regenerative agricultural measures, including the installation of a Miyawaki forest to sequester carbon and a community vegetable garden that is farmed on behalf of the San Luis Obispo Food Bank. Chamisal Vineyards boasts a perfect trifecta of gorgeous scenery, weather and wine with year-round events for SLO locals and visitors alike to sip and savor. The winery is located at 7525 Orcutt Rd in San Luis Obispo, CA.

Position Summary
The Assistant Tasting Room Manager will oversee the day-to-day operations of the Tasting Room, while working collaboratively with the other managers at the winery to ensure delivery of a seamless customer experience as well as optimal management of the business. The Assistant Tasting Room Manager works in conjunction with the Hospitality Manager on the overall tasting room operations while carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Essential Duties & Responsibilities
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodations or other reasons.

In collaboration with the Hospitality Manager, successfully develop, grow the business, and increase total net revenue for the established Tasting Room.
Achieve sales and profitability goals; plan properly and motivate staff to achieve these goals. Report results accurately and on a timely basis.
Achieve wine club sign up and data collection goals.
Deliver a customer experience that provides beyond-expectation customer service, tells our winery story, and creates winery fans.
Effectively manage staff to deliver financial, sales and service expectations.
Demonstrate leadership and personal support to tasting room staff. Help coach, guide and develop tasting room staff into a strong sales and service focused team. Provide clear direction and support to staff regarding sales initiatives and programs.
Work collaboratively and effectively with other team members at the winery tasting room as well as other departments, such as Wine Club and Events.
Accurately manage and track inventory of wine and merchandise.
In collaboration with Hospitality Manager, hire, train, schedule & supervise staff.
Assist with time and attendance and payroll processing.
Manage Tasting Room floor operations which include, but are not limited to maintaining housekeeping standards, conducting opening and closing procedures including cash handling, and overseeing tasting menu and programs.
Work closely with the Hospitality Manager to control business activities to assure that sales and expenses meet budgetary goals. Track revenue and spending.
Manage all DTC indoor and outdoor spaces to ensure optimal customer experience.
Conduct tasting programs, VIP experiences & events.
Maintain daily, weekly and monthly sales tracking spreadsheets.
Submit all reports to accounting and senior management as required, including daily sales, monthly inventory, and monthly performance analysis.
Troubleshoot POS register and other systems as needed, while working with the IT department.
Carry out all responsibilities in accordance with the organization's policies as well as applicable laws.

Qualifications
College degree in business/retail management, hospitality or wine marketing, or equivalent experience a plus.
Minimum of two years supervisory experience, ideally in sales focused organizations, required.
Two to five years of prior relevant retail tasting room or consumer direct sales experience required.
Knowledge of wine, wine production and the wine industry.
Exceptional people and sales skills. Strong rapport-building with both customers and the community.
Excellence in creating and providing guest experiences in keeping with winery’s core values and brand image.
Ability to handle stressful and chaotic situations while remaining calm and service focused.
Demonstrated ability to achieve sales goals.
Demonstrated ability to effectively train, manage and motivate teams.
Ability to work and manage multiple priorities in a fast-paced, dynamic environment, while maintaining a high level of detail is required.
Strong work ethic with ability to take initiative, work independently, and be self-directed.
Strong communication skills, both verbal and written.
Proficiency in Microsoft Word, Excel and Outlook at an intermediate level is required. Excel skills to include monthly sales summaries and budgets.
Functional understanding of CRM and POS systems.
Must be available to work a flexible schedule including weekends.
Able to lift and carry up to 40 lbs. and stand for extended periods.
Must be 21 years or older and have a valid Driver’s License.