Guest Experience Manager (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Abacela Vineyard & WInery

  Roseburg, Oregon

In 1995 Abacela planted the first commercial Tempranillo vineyard in the Pacific Northwest. Early success with Tempranillo and several other grape varieties, such as Malbec, Syrah, Grenache, and Albariño, had a profound impact on the Oregon wine scene and beyond. Today, we continue to build upon a legacy of innovation in both grape-growing and winemaking in Southern Oregon. We host thousands of visitors each year from around the world at our Vine & Wine Center who come to taste our wines and hear our story.
We are looking for a Guest Experience Manager who will play a critical role in all aspects of our visitor experience at the Vine & Wine Center. This position requires a background in hospitality, strong leadership and communication skills, the ability to thrive in a fast-paced environment, and a high degree of professionalism. This is a great opportunity to join and contribute to one of America’s most innovative wineries.

Essential Duties & Responsibilities
•  Set the tone for our Vine & Wine Center visitor experience with on-floor presence, guidance, and leadership
•  Cultivate a Vine & Wine Center experience that is memorable, educational, and enjoyable for our guests
•  Schedule, supervise, hire, and train/educate a small, professional staff of hospitality employees in our Vine & Wine Center and execute all aspects of daily Vine & Wine
Center operations
•  POS/CRM management, maintenance, and training
•  Reservation software (Open Table) management and training
•  Accurately track and report DTC metrics to management team
•  Collaborate with management team to drive DTC sales and Wine Club conversions
•  Collaborate with management team to develop and execute unique elevated tasting experiences and events
•  Monitor guest inquiries via phone and email
•  Assist with onsite and offsite events, as well as wine club activities such as wine club events and processing
•  Develop and drive referral programs with local businesses and associations to drive V & W Center traffic

Requirements & Experience
•  Possession of bachelor’s degree is preferred. WSET/CRM certifications are a bonus.
•  Minimum of 3 years hospitality, restaurant, or tasting room experience with supervisory duties
•  POS/CRM and reservation software experience a plus (especially Wine Direct & Open Table)
•  Must be at least 21 years of age
•  Must have interest and curiosity about wine and wine production
•  Must be able to lift 50 lbs routinely and stand for long periods of time
•  Must be able to work some weekends and nights
•  Must have or be able to obtain a valid OLCC Server Permit and Food Handler’s Card

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