Cellar Associate (Wine Jobs: Wine Retail & Sommelier)

  Willamette Wine Storage

  Portland, Oregon

Job Description for Cellar Associate
Company Overview: Willamette Wine Storage (WWS) provides superior wine related services, customer service, facilities and logistics to wine collectors in and around the greater Portland area and beyond. Our “sister” cellar is Eastside Wine Storage located in Bellevue, WA.
Position Summary: The WWS Cellar Associate is responsible for effective management of the day to day operations of the cellar, directly reporting to the owner/operator of the facility. The Cellar Associate is scheduled to be on-site Wednesday thru Saturday, 11:30am to 6:30pm, with 1-3 flexible hours on Mondays and occasional Tuesday hours as well.
Position Duties & Responsibilities Include:
•  Respond to all client inquiries from inception to completion of the locker rental process, which includes new client contracts, contract renewals and invoicing / payment processing.
•  Respond to client service requests with speed, accuracy and professionalism.
•  The ability to effectively handle and prioritize multiple responsibilities at one time.
•  Must be reliable and consider promptness for opening WWS a priority.
•  Participate in local wine pick-ups and deliveries with use of the company vehicle.
•  Remain open to new responsibilities as the business grows.
•  Harassment policy and training.
•  Warehouse Responsibilities >
o Maintain high standards of cleanliness throughout the cellar including tasting rooms, bathrooms and storage rooms.
o Follow through on the daily, weekly and monthly task checklists.
o Perform shipping of wine for clientele per WWS guidelines.
o Monitor and track cellar temperatures & humidity.
o Transfer all deliveries to the appropriate lockers and email clients with accuracy.
o Maintain the shipping and standard wine box area for orderly storage and cleanliness.
o Regular communication with management regarding needed maintenance & repairs.
o Manage the garbage and recycling programs for the cellar.
o Notify management regarding supply and inventory needs.
o Effectively track and monitor the WWS holding locker.
o Use and knowledge of hand tools for racking assembly and installation.
o Construction background in framing preferred, but not required.

•  Office Responsibilities >
o Maintain the highest level of customer service and professionalism throughout all communications, including phone and email correspondence.
o Use of CellarTracker.com for on-going inventory of client and WWS wine.
o Thorough knowledge and use of the business software for client tracking, including invoicing and payment processing.
o Maintain and update the client combination spreadsheet on a weekly basis.
o Oversee daily security including the use and understanding of the business security software and video surveillance systems.
Qualifications Include:
•  A minimum of 3-years experience in the wine industry is preferred.
•  Bachelor’s degree preferred.
•  Experience communicating and working with individuals from differing backgrounds.
•  A natural affinity for impeccable organization and attention to detail.
•  Strong oral and written communication skills.
•  The ability to lift 40-45 lb. cases of wine properly and with regular frequency.
•  A strong technological proficiency; including Microsoft Office / Outlook, QuickBooks and CellarTracker.com
•  Genuinely enjoy pitching in to get the job done and be a “team” player in all circumstances.
Benefit Details:
•  29-31 +or- hours per week.
•  Healthcare ($200/month) and Dental ($75/month) reimbursements.
•  Cell phone ($50/month) reimbursement.
•  Paid holidays if they coincide with a normal work day W-Sat.
•  2-weeks per year paid vacation in employment years 1-3. 3-weeks in years 4+.
•  Wine education and tastings.
•  A varied, professional and positive work environment.
Location: 1930 NW 23rd Place, Portland, OR 97210
Cellar Hours: 11:30am to 6:30pm, Wednesday thru Saturday

Anticipated start date of July 2018.