Wine Club Manager
(Wine Jobs:
Management & Administration)
Full Time
Far Niente Family of Wineries and Vineyards
Oakville,
California
Founded in Oakville, California in 1885 and restored in 1979, Far Niente is consistently recognized as a benchmark producer of Napa Valley Chardonnay and Oakville Estate Cabernet Sauvignon. A dedication to winemaking in its highest form, paired with a focus on house style, vineyard ownership, social responsibility and legendary hospitality, has established Far Niente as one of the world's great wine estates.
Over the years, four exceptional wineries have been proudly added to the Far Niente Family of Wineries and Vineyards: Established in 1989, Dolce is the only American winery dedicated to producing a single late harvest wine. Our second Oakville winery, Nickel & Nickel, focuses on 100-percent varietal, single-vineyard wines from some of Napa Valley’s finest vineyard appellations. In 2007, we launched EnRoute, which is committed to crafting focused, textured Pinot Noir from the Russian River Valley. Bella Union is our youngest winery and specializes in creating a single Cabernet Sauvignon from carefully selected Napa Valley vineyards.
Our Wine Club Manager will be responsible for the planning and execution of wine club sales, operations, brand representation and financial success of all seven of the Far Niente family of wine clubs. He or she will develop and manage a winning wine club team that delivers the desired member experience, while offering superb service, driving both wine sales and wine club retention, resulting in long-term relationships. Our Wine Club Manager will drive new club memberships by working effectively with all of our DTC channels (Visitor Centers, Web, Phone and Events). He or she will also deliver wine club events and loyalty programs that ensure that our wine club members enjoy our wine, our events and our service resulting in longer membership tenure, and on-going referrals as active members of a growing community of engaged members over the long term.
The ideal candidate will have or be the following:
• Warm, gracious, professional and poised.
• Minimum of 5 years of high-end wine club, member relations or loyalty program experience.
• Passion for and knowledge of wine – with a thirst to learn more.
• Proven track record of building and managing a successful team.
• Successful track record of delivering positive performance metrics and financial results.
• Confident, natural sales and service professional who can lead others by example.
• Thoughtful, pro-active team leader that can motivate others to the highest level of performance
• Positive, clear communicator that promotes a cooperative team environment
• Sound judgement, integrity, accountability and trustworthiness.
• Positive change agent who garners supports from others.
• Technology savvy and business acumen.
• High standards – excellent attention to detail and service focus.
• Highly organized, with the ability to multitask and manage time and resources effectively.
• Ability to sit for extended periods of time
• Ability to work non-traditional business hours including occasional nights and weekends.
• Valid California driver’s license and clean DMV record.
