Reservation Specialist (Wine Jobs: Management & Administration)

Part Time

  Belle Meade Historic Site & Winery

  Nashville, Tennessee

About the Position

The Reservation Specialist at Belle Meade Historic Site & Winery is responsible for greeting guests and checking in guests with reservations. This role involves selling tickets on-site and guiding guests to various attractions. Reservation Specialists have a passion for providing excellent customer service and a commitment to hospitality.

Duties/Responsibilities

  • Welcome and greet visitors to the site, collect tickets, and provide guidance on exhibits and points of interest.
  • Display a customer-focused demeanor and effectively engage with large daily crowds.
  • Provide outstanding customer service and promptly address any inquiries from visitors.
  • Develop expertise in all public ticketed experiences and actively promote ticket sales to walk-in visitors.
  • Assist in coordinating special events and programs, particularly those held on weekends.
  • Fulfill any additional assigned duties as required to support operational needs.

Required Skills/Abilities

  • Excellent oral communication and people skills.
  • Ability to multitask efficiently and within designated timeframes
  • Strong customer service skills

Education and Experience

  • Familiarity with a point-of-sale system is desirable
  • Strong customer service skills are a must
  • High school diploma or equivalent is preferred

Work Environment and Physical Demands

  • Sitting, standing, and walking for prolonged periods of time
  • Ability to bend, squat, kneel, twist, grab, and lift
  • Provide necessary provisions for individuals with diverse mobility needs
  • Belle Meade Historic Site & Winery is open daily 9:00 am to 5:00 pm; the work schedule for this position reflects these hours, including weekends and some holidays

How To Apply

Interested Applicants please apply with your resume and cover letter.

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