Sales Associate (Wine Jobs: Sales & Marketing)

Job Description

We are seeking an energetic, dependable Sales Associate to join our growing team. You will directly assist customers, process transactions, help merchandise the sales floor, and play a vital role in making our retail experience a positive one. Top notch customer service skills are a must, as is the ability to learn product knowledge quickly and thrive in a fast-paced environment.

Job Duties

● Welcome and greet customers as they enter the store
● Offer help and provide direct assistance to customers
● Provide in-depth product knowledge including features, benefits, and overall value
● Answer customer questions and concerns
● Attend to unique and individual shopping needs of each customer
● Cross-sell and encourage beneficial product add-ons
● Upsell when appropriate; promote current sales, promotions, coupon deals, etc.
● Explain store-member benefits and encourage customers to sign up
● Process purchases, returns, and exchanges
● Handle customer complaints in a calm and professional manner
● Report anything unusual, or any major incidents, to management
● Help organize backstock and perform inventory counts
● Process newly received shipments
● Organize and replenish front stock and help merchandise store
● Maintain a clean and tidy work and retail space
● Be enthusiastic and informative about all products
● Help create a positive environment in which to shop and buy
● Work as a team to achieve sales goals

Skills and Qualifications

● Wine and spirits experience in a retail sales environment a major plus
● Computer literate; familiarity using POS systems
● Extremely personable, positive, and approachable
● Fantastic customer service skills
● Comfortable standing for long periods of time; can lift 50 lbs. with or without accommodations
● Ok with shift scheduling, working weekends, and holidays

Skills and Qualifications

 - High school diploma or equivalent qualification.
 - Proven experience in a customer service role is an advantage.
 - Excellent communication and interpersonal skills.
 - Must be able to work a flexible schedule including evenings, weekends, and holidays.