Visitor Center Host / Hostess
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Trefethen Family Vineyards
Napa,
California
Trefethen Family Vineyards is looking for the right individual for an important customer-facing position. We are a family-owned estate vineyard and winery operation in the Oak Knoll District of Napa Valley. For almost 50 years, we have been crafting world-class wines with our own estate grown grapes. Our historic winery, originally built in 1886 and re-opened in the spring of 2017 after a full restoration, is the centerpiece of our estate and the focal point for the many visitors we receive each year.
This full-time position will be the first and last person our guests see and thus an integral part of our hospitality team, helping us provide exceptional customer service. This position includes benefits such as participation in our 401k plan, medical/dental/vision insurance, paid sick and vacation time, paid holidays, employee wine allocations, and more.
Job Responsibilities
• Greet all customers upon arrival
• Explain the available experiences and collect necessary fees
• Manage table seating and appointments in real-time
• Assist in the sale and packaging of wine
• Field telephone calls regarding tasting appointments and other visitor information
• Maintain and monitor the reservations calendar
• Engage in proactive teamwork with all members of the hospitality team
Requirements
• A welcoming and cheerful disposition
• Experience in hospitality
• Strong verbal communication skills
• Ability to multi-task
• Working knowledge of Google calendar, Microsoft Word and Excel
• Ability to learn and operate WineDirect POS system
• Wine knowledge a plus
Physical Requirements
• Must be able to lift 40 lbs.
• Operate a desktop computer using keyboard and mouse, employing repetitive arm and wrist motions
• Manual dexterity sufficient to reach/handle items and work with the fingers
• Specific vision abilities require close and distance vision
• Sit for long periods of time
• Occasionally bend, stoop, reach, kneel, crouch or climb stairs
No phone calls or recruiters please.
