Master of First Impressions/Student Advisor (Wine Jobs: Management & Administration)

Full Time

  Napa Valley Wine Academy

  Napa, California

Napa Valley Wine Academy’s purpose is simple: to connect people to their dreams through education. We have devoted the past six years to becoming America’s Premier Wine School by creating and delivering the highest quality wine and spirits education and empowering our students to realize their dreams.

Our Core Values

  • We believe in the dreams of our students and employees.
  • We deliver an amazing experience.
  • We empower people to take ownership and deliver on their promises.
  • We believe optimism and positivity breeds opportunity
  • We believe every problem is an opportunity. (We listen, learn, solve.)
  • We work smarter not harder.
  • We embrace creativity, innovation, and constant improvement.

Position Description

As the Master of First Impressions/Student Advisor, your number one job is to give every person who calls, emails, chats and walks through our door your full attention, delivering an outstanding experience from that very first contact. We are GRATEFUL for every single call, email, chat, and visitor and we want to help them in any way possible.  Do you like people? Do you like to help people? Do people say you are too outgoing or smile too much? If so, then you are the right person for this position! You will help our AMAZING students decide which course is the best fit for them so they can realize their dreams.  As with life, sometimes the process isn’t always smooth; there will be times when you will help students figure out how to navigate their online courses, schedule exams, transfer to other courses, etc. Crucial to your position is to listen, learn and solve. If any student’s expectations have not been met, you will help create and deliver a solution. If you are tech savvy, detail oriented, looking for the excitement that comes from working hard and making a big impact in people’s lives – and want to work with a team who feels the same way – we would love to talk with you.

The Work

  • Student advising
  • Visitor greeting and reception
  • Respond to prospective student inquiries via phone calls, chats, and emails
  • Student greeting
  • Order fulfillment
  • Admin support
  • Update/manage the company contact database
  • Collaborate with the management team to improve delivery of course communications.

Expertise

  • Strong phone presence
  • Experience working with Salesforce.com or similar CRM
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • BA/BS degree or equivalent
  • Proven track record of balancing multiple tasks with competing priorities
  • Strong MS Windows, MS Office and web application skills (we love keyboard shortcut people!)
  • Wine industry experience and understanding of education in the wine industry

Who you are

  • Outgoing people-person who thrives on connecting with others
  • You have a friendly, easy-going personality but with a “get it done” edge
  • You are constantly learning, and constantly looking for ways to improve how you and others work
  • You can prioritize and anticipate needs; requires a high degree of judgment
  • You love checking things off your to-do list
  • You are comfortable with making decisions and moving forward with incomplete information
  • You have a hawk’s eye for detail – a veritable detail junkie!
  • You feel that humor is an important part of a professional environment
  • You like to figure out new software tools and can adapt to new systems quickly
  • You can capture information quickly and on the fly

Warning: Napa Valley Wine Academy isn’t for everyone. We are a fiercely entrepreneurial team of fast-moving wine lovers.  You will push yourself, make your mark, and engage with your teammates in an open, honest and respectful way – even when it’s uncomfortable. As with everyone on our team, you will celebrate (and fix) your mistakes, work hard as a valued member of the team, and continually look for ways to improve—Every. Single. Day.

For this position, you are probably NOT someone who:

  • Likes to work in a quiet environment without interruptions
  • Works best with a lot of guidance and direction
  • Likes to gossip and thrives on drama
  • Prefers work to flow to you smoothly
  • Tends to leave projects half-finished or gets easily distracted by other ideas
  • Is uncomfortable pushing back
  • Is uncomfortable celebrating and sharing mistakes
  • Does not enjoy wine

What’s in it for you?

Beyond working with an amazing team of people who share your work ethic and desire to create something awesome:

  • We provide a competitive salary plus quarterly bonuses
  • For full-time employees, we provide benefits including health care, Simple IRA with matching
  • Continuing wine education opportunities and quarterly team fun days
  • Transparency, including open-book accounting and active participation in strategic planning
  • Consistent opportunities for growth, both professionally and personally
  • Family-friendly Team

How To Apply

https://docs.google.com/forms/d/e/1FAIpQLSePuiAi1kBCb7bi4lDHqKHqpaH1uSAWolxOUydC0U0MwInQrg/viewform

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