Brand Ambassador - Tasting Room Sales
(Wine Jobs:
Sales & Marketing)
Full Time
LE Wines
Napa,
California
Our family owned and operated luxury winery located in Carneros is seeking a top sales person to host and provide a memorable experience for our guests. Our family winery is passionate about customer relationships, caring for the earth by farm organically and sustainably and taking great care of our employees. Our culture and workplace is friendly, team oriented and family focused.
This position will include a variety of exciting facets including sales, outreach and business development. If you are passionate about providing a memorable guest experience, closing sales and expanding our brand, this is the opportunity for you!
Essential Duties
• Graciously host guests providing a warm welcome, share the family story in a compelling manner and conduct an informative and engaging tasting experience. Translate a memorable experience into wine sales
• Inform guests of membership and benefits and recruit new members to our Wine Club.
• Accurately process sales, shipping details, client contact information, and client notes in AMS.
• Create and maintain relationships with upscale Napa and Sonoma Valley lodging partners, private drivers and peer winery personnel to increase guest traffic and sales.
• Assist in all daily hospitality duties including; answering phones, resolving guest issues, and performing tabletop set-up/ clean up.
• Be responsive and timely in solving customer issues and/or complaints (in person, on phone and via email)
• Demonstrate a high level of professionalism, the ability to solve problems and complaints.
• Closing duties including daily inventory counting, reconciliation and restocking.
Job Requirements
• Bachelor’s degree in business with Sales/Marketing/Business Development or equivalent experience working with guest and proven ability to close sales.
• Minimum three years of experience in sales, and a love of wine, strong wine knowledge preferred, but not required.
• Polished hospitality skills and sound judgement
• Possess excellent communication and customer service skills
• Able to work independently, multi-task and prioritize responsibilities
• Team player with a professional attitude and positive disposition
• Proven ability in closing and up-sell
• Ability to work weekends and holidays is required
• Must be 21 years of age
• Must be able to lift 50 pounds and stand for eight
