Customer Service Representative (Wine Jobs: Management & Administration)

Full Time

  Encore firm (http://www.encore.org)

  Jersey city, New Jersey

Under minimal supervision, the Customer service representative interprets provisions of existing policies, provides information to Agents, Policyholders, Employees and Claimants via telephone communication regarding policy coverage, premiums, status and current company procedures. 

Duties and Responsibilities:

  •  Resolves with customers a wide variety of problems.
  • Maintains a log of incoming calls from customers and field personnel.
  • Follows up on telephone inquiries.
  • Completes specific projects relating to policies.
  • Understand the process for address and correspondent changes
  • Provide assistance with questions on SmartChoice, VIP and other products as they become available.
  • All other duties as assigned.

Qualified candidate should please click on the apply button for immediate consideration , Thank you!

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