Retail Specialist (Wine Jobs: Wine Retail & Sommelier)

  New Holland Brewing

  Holland, Michigan

DESCRIPTION

Immediately welcome & warmly greet guests upon arrival and departure, answer and transfer telephone calls, take to-go orders, and work with a cash drawer. Work to assist customers in finding and purchasing the required merchandise in a retail environment, encourage customers to purchase products.

REQUIREMENTS

Duties & Responsibilities

• Assist customers with retail merchandise.
• Knowledge of retail merchandise back stock and how to access it.
• Assist with any other duties as necessary, including (but not limited to) stocking beer cooler, stamping merchandise bags, etc…
• Advice customers with information on products and services.
• Helps customer make selections by building customer confidence; offering suggestions and opinions.
• Keep clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
• Bag or package purchases.
• Help customers try on or fit merchandise.
• Greet all guests upon their arrival and departure.
• Knowledge of our beer, wine and spirits.
• Knowledge of all menu items.
• Receive and place to-go orders.
• Utilize our telephone system, including answering and transferring calls.
• Know all of the company’s upcoming events and promotions.
• Check customer identification for age verification in accordance with legal standards.
• Organize and maintain all retail merchandise.
• Assist with any cleaning/organizing projects as directed by Pub Managers or Merchandise Director.
• Track and communicate activity to Merchandise Director.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Processes payments by totaling purchases; processing cash, and credit cards.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, and balancing cash drawers.
• Exchange merchandise for customers and accept returns.
• Be comfortable speaking with guests during slow times or when a customer is browsing.
• Contribute to team effort through results accomplishment.

Qualifications

• Possess basic math skills and have the ability to handle money and operate a cash register.
• Be able to work in a standing position for up to eight (8) hours at a time.
• Be able to reach, bend, stoop and frequently lift 50 pounds.
• Be comfortable engaging guests in general conversation.
• Be able to multi-task.
• Possess excellent telephone and interpersonal skills.
• Maintain a positive attitude in stressful situations.

How To Apply