Host (Wine Jobs: Wine Retail & Sommelier)

  New Holland Brewing

  Holland, Michigan

DESCRIPTION

Immediately welcome & warmly greet guests upon arrival and departure, manage the efficient and timely seating of our guests, answer and transfer telephone calls, take to-go orders, work with a cash drawer and work with retail merchandise. This position is for our Pub on 8th in Holland, Michigan.

REQUIREMENTS

Duties & Responsibilities

• Greet all guests upon their arrival and departure.
• Seat guests based on their location preference and accommodation needs while balancing customer flow in service sections.
• When immediate seating is limited, provide guests with an estimated waiting time and provide them with a pager.
• Inspect tables for proper presentation and completeness.
• Provide information to servers and bussers as needed.
• Notify kitchen of groups over eight (8) people.
• Bus and sanitize tables as guests depart.
• Take bus tubs to kitchen and unload them, as necessary.
• Knowledge of our beer, wine and spirits.
• Knowledge of all menu items.
• Organize and maintain all retail merchandise.
• Assist customers with retail merchandise.
• Knowledge of retail merchandise back stock and how to access it.
• Receive and place to-go orders.
• Assist with any cleaning/organizing projects as directed by Pub Managers.
• Assist with any other duties as necessary, including (but not limited to) rolling silverware, changing menu inserts, stocking beer cooler, stamping merchandise bags, etc…
• Be comfortable speaking with guests during slow times or when a customer is browsing the retail area.
• Utilize our telephone system, including answering and transferring calls.
• Know all of the company’s upcoming events and promotions.
• Check customer identification for age verification in accordance with legal standards.

Qualifications

• Possess basic math skills and have the ability to handle money and operate a cash register.
• Be able to work in a standing position for up to six (6) hours at a time.
• Be able to reach, bend, stoop and frequently lift 30 pounds.
• Be comfortable engaging guests in general conversation.
• Be able to multi-task.
• Possess excellent telephone and interpersonal skills.
• Maintain a positive attitude in stressful situations.

How To Apply