Retail Sales & Hospitality Associate
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Healdsburg,
California
Over 50 years ago, Ridge made its first Monte Bello, and two years later its first zinfandel. Since this time, Ridge has championed single-vineyard winemaking, searching California for those rare vineyards where climate, soil, and varietal are ideally matched. Ridge Vineyards has two locations; high on Monte Bello Ridge in California's rugged Santa Cruz Mountains in Cupertino, and in the heart of Sonoma County in Healdsburg.
OBJECTIVE: To provide an exceptional guest-service experience to consumers, wine club members and members of the trade visiting Ridge Vineyards Lytton Springs estate. Effectively conduct the sale of wine, wine club memberships, and non-wine merchandise. This position plays a key role in influencing the public’s perception of Ridge Vineyards, therefore, must possess excellent communication and guest service skills. The Retail & Hospitality Associate will work directly with management to maintain and implement exemplary hospitality standards, ranging from communication, scheduling and administration of visits, to event set-up, execution, and breakdown. Additionally, this position will assist in providing an exemplary sales environment by helping set the highest standards of conduct and performance in the areas of direct sales, system expertise, database maintenance, and shipping compliance.
QUALIFICATION REQUIREMENTS
• Undergraduate college degree preferred.
• Prior experience in a wine service environment preferred.
• Prior experience in the luxury hospitality industry with emphasis on outstanding guest service preferred.
• Exceptional communication skills, both written and oral.
• Excellent organizational skills.
• Collaborative/team operational skills.
• Ability to make empowered decisions that positively affect the customer’s experience.
• Computer proficiency: Word, Excel, Outlook, WiMS, POS, Salesforce, etc.
• Excellent attention to detail.
• Ability to work special events on multiple weekend days and evenings periodically throughout the year.
• Ability to regularly lift 40 lbs.
• Ability to accept and maintain all discipline and behavior standards unique to the alcoholic beverage industry.
• Ability to work indoors and outdoors, in varying weather environments, on potentially uneven ground of varying material (gravel, dirt, etc.).
• This position requires obtaining ABC-approved Responsible Serving Certification within 2 weeks of hire date. Ridge will compensate staff for online training, up to 5 hours. Additional program details will be provided on first day of employment.
• This position requires obtaining Food Safety for Food Handlers certification within the first month of hire date.
TBD.
