Wines & Spirits Sales Clerk (Wine Jobs: Sales & Marketing)

JOB SUMMARY

Responsible for assisting customers with their selection, assuring the appropriate variety of product is available, merchandising according to department standard and assisting other members of the Wines & Spirits team as needed to assure customer service excellence in a manner that is consistent with the company's mission of excellence in service.

ESSENTIAL DUTIES & RESPONSIBILITIES

The following description of work to be performed by this individual is not intended to be all-inclusive. Rather, it focuses on the major tasks that must be accomplished. There are many necessary activities to satisfy any of the following performance guidelines.

• Provide sensational customer service.
• Maximize product sales by telling customers about products and suggestions for use.
• Actively suggestive sell products through education and recommendations. Build consumer loyalty and trust.
• Assure that all stock is maintained at the appropriate level by restocking cases and shelves as needed to assure adequate inventory levels of each product are displayed to avoid lost sales from product shortages.
• Follow stock rotation guidelines to assure distressed and close dated product is removed from the sales floor at the appropriate time to maximize product freshness and quality for our customers.
• Follow all food safety guidelines including hand washing, sanitizing, cooling, heating, and storing of product to guard against contamination and assure that all products are safe for consumption.
• Follow all safety guidelines to ensure safe work practices are used at all times and to ensure that a safe working and shopping environment is maintained at all times.
• Maintain a clean and orderly work area including sales floor and backroom areas that are free from debris and clutter with clean floors, cases, shelves, glass, clean and organized coolers and/or storage areas, and clean and/or sanitized equipment and/or tools as appropriate for the area.
• Maintain pricing integrity by ensuring products are labeled and priced correctly and errors that do occur are immediately brought to the attention of the manager and corrected.
• Enforce age identification checks on purchase of alcoholic beverages.
• Follow prescribed merchandising guidelines to assure that product is presented in the most desirable way to maximize appearance, presentation, and sales.
• Assist in receiving product deliveries, providing an accurate accounting of quantities and items received to assure that receiving records reflect an accurate accounting of goods delivered.
• Maintain product and industry knowledge by attending seminars and wine tastings offered by distributors.

Requirements

MINIMUM QUALIFICATIONS

1.    Education

• Required: High School Diploma or equivalent

2.    Licensing Required

• None

3.    Experience

• Industry knowledge and previous work experience within the liquor and retail industry

4.    Other required Knowledge, Skills, and Abilities:

• Computer skills (Outlook, Excel, Word)
• Service-oriented individual with a high energy, positive and friendly demeanor; excellent communication skills are a must.
• Excellent customer service, interpersonal, communication, sales driving and problem solving skills
• Ability to respond to continually changing priorities and coordinate multiple projects
• Comply with FDA, OSHA, and all other regulatory agencies
• Demonstrated product knowledge of wines, spirits and beer
• Sound judgment, decision making, and problem solving skills