Tasting Room Manager (Wine Jobs: Wine Retail & Sommelier)

  Domaine Drouhin Oregon (http://www.domainedrouhin.com/)

  Dayton, Oregon

Love wine? Love people? Love to stay busy? Read on for the job opportunity that combines all three.

At Domaine Drouhin Oregon, we believe in the family approach to wine, in both Burgundy and Oregon. It informs how we live, the wines we make and the respect we have for our land.

This year marks our 35th anniversary in Oregon, and the Drouhin family has been crafting elegant Pinot Noir and Chardonnay in Burgundy for over four generations. Together, we have built a dedicated team of passionate wine professionals that are a true extension of the Drouhin family. Our service style is team-driven, ensuring that each employee shares equally in hosting private tasting appointments and handling behind-the-scenes needs. We are proud to offer the full range of Drouhin wines from Burgundy to the Dundee and Eola-Amity Hills, for sampling and sale in our Tasting Room.

We are currently looking for a talented leader to grow with us.

Here is an overview of what the job entails:

Leadership, Coaching and Management

• Demonstrate strong leadership while always setting a positive example.
• Manage and inspire staff to ensure that all visitors are warmly welcomed and genuinely engaged while increasing sales and improving upon our culture of passionate customer service
• Effectively solve problems and create solutions with customers and within our team
• Organize regular team educational experiences
• Manage daily operation, organization & inventory of Tasting Room(s), hospitality areas, wine, and all supplies.
• Establish monthly schedule for 15+ part-time employees

Sales Execution and Analysis

• Meet and exceed sales goals in person, via email and over the phone
• Analyze traffic patterns and trends to create more successful tasting flights, offers, experiences and improved flow
• Evaluate effectiveness of programs by performing periodic reviews and auditing customer feedback on a regular basis. Implement changes as needed to reach objectives.
• Demonstrate the ability to forecast and plan

Guest Experience

• Set a gracious, engaging tone, while hosting unique and educational tastings for all guests, including key trade and media, anticipating needs, and finding ways to over-deliver. Groups range in size from 1-30 people.
• Events: Participate and assist with events. Offsite as needed.
• DDO Direct: Create and maintain positive relationships, while continuing to grow our wine club
• Ensure all hospitality areas, front and back of house, are clean, stocked, and organized

Data Tracking, Inventory, Administration

• Manage TOCK reservation platform and Commerce7 POS
• Manage daily inventory count, spreadsheets, and reports
• Maintain adequate supply of hospitality items: glassware, food items, office supplies, flight sheets, etc.
• Submit monthly payroll

Employment Requirements:

• Must love working with people and have a natural skill set for developing lasting relationships
• Advanced communication skills and ability to speak in public with a polished, professional presentation
• Excel at promoting sales, representing a luxury brand, and exceeding sales goals
• Ability to anticipate customer needs and deliver exceptional, one-of-a-kind experiences
• Computer savvy with working knowledge of Microsoft Suite plus able to learn new software and programs with ease
• Self-motivated with the ability to manage, prioritize and juggle multiple tasks calmly, despite interruptions
• Professional demeanor and charismatic presence with a passion for wine, food and the wine country lifestyle
• Must have a desire to expand upon your current level of wine knowledge
• Requires the ability to regularly sit, stand, walk, talk and lift/carry up to 45 lbs.
• Willing to work weekdays, weekends, occasional evenings, and travel as needed.
• All employees are required to maintain a positive, enthusiastic and thoughtful attitude.

REPORTING RELATIONSHIPS: This position reports to the VP Sales + Marketing and Direct Sales Manager, and manages the Assistant Tasting Room Manager, Hospitality Specialists, Full and Part-time tasting room personnel.

 

Salary, Tips, Sales Bonuses, PTO, Medical + Dental Insurance, Education Reimbursement, 401K

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