Tasting Room Manager
(Wine Jobs:
Management & Administration)
Full Time
Chelan,
Washington
Tsillan Cellars is a Winery located in Lake Chelan, Washington with a secondary tasting room in Woodinville, Washington. This position reports directly to our CFO & Wine Sales Managing Director.
Responsibilities
• Management of both tasting rooms (oversight of all wine tasting operations, creation of new wine tasting experiences, daily inventory of wine, computer and phone systems, CRM and POS systems)
• Supervision, mentorship and coaching of tasting room personnel.
Host wine tastings that convey the Tsillan Cellars brand image
• Build, enhance and maintain long-term customer relationships
• Offer wine club program and encourage sign-ups in a captivating manner as to increase sales and build customer loyalty
• Maintain accurate customer records in CRM system
• Stock and display wine
• Build reliable referral network with wineries, restaurants, and hotels in the area
• Timely and accurate order processing and inventory records
• Suggest and implement changes to tasting room operations to continually optimize and meet sales goals
• Assist Wine Club Manager & Winemaker with events
• Assist with wine club processing
• Work with the team to achieve the company’s vision and mission
Qualifications
• 3+ Hospitality experience required, preferably in the wine industry
• 2+ years managerial experience
Ability to lift 40+ lbs repeatedly on a daily basis
• Creative self-starter and works well in a team
• Punctual and professional at all times
• Positive, energetic with a team-first mindset
• Able to prioritize and excel in stressful situations
• Experience using web-based POS systems
• Exceptional oral and written communication skills
