Tasting Room Manager (Wine Jobs: Management & Administration)

  Atwater Vineyards (http://www.atwatervineyards.com/)

  Burdett, New York

Atwater Estate Vineyards is a family-owned winery located on eighty scenic acres on the eastern side of Seneca Lake in Burdett, NY. Our unique site boasts a microclimate ideal for grape production, and we are intimately connected to every vine we grow. We are seeking a dynamic Tasting Room Manager to provide an excellent visitor experience and manage all tasting room activities and staff. Candidates must be professional, articulate, hard-working, strong leaders who can handle multi-tasking in a fast-paced environment. The ideal candidate will assume responsibility for and oversee day-to-day floor operations in the Tasting Room and our seasonal outdoor bar. The position requires an outgoing, well organized, self-motivated and disciplined individual who is focused on the customer’s experience.

 

Reports to Operations Manager/Owners

 

Work Environment

•        under variable temperature conditions

•       under variable noise levels

•       outdoors/indoors

 

Qualifications

•        Minimum two years successful management experience, ideally wine/hospitality related

•       Passion for wine and customer service with strong wine knowledge

•       Excellent written and verbal communication skills

•       Self-starter with strong organizational, analytical, and problem-solving skills

•       Ability to manage multiple priorities in a quick-paced environment

•       Proficiency in Microsoft Office and POS software

•       Ability to work peak times, including Fridays, Saturdays, Sundays, and some holiday

•       Ability to stand for long periods of time and be comfortable working on their feet

•       Must have the ability to lift to 45 pounds

•       Must be of legal drinking age with a valid driver’s license

 

Job Duties

•       Assuming responsibility for a consistent and pleasant customer experience and for the tasting room’s overall operations, efficiency/efficacy, and appearance

•       Maintaining a working knowledge of the tasting room menu, products, and procedures

•       Assisting in recruiting and hiring staff members

•       Scheduling staff based on tasting room traffic patterns

•       Training, managing, and developing staff, and completing regular performance reviews

•       Monitoring staff performance in all phases of job functions, ensuring that all procedures are carried out to departmental standards, and rectifying any deficiencies with respective personnel

•       Monitoring guest reactions and conferring frequently with staff to ensure guest satisfaction.

•       Ensuring adherence to all codes, regulations, and sanitation expectations for wine and food service.

•       Managing departmental operating budget and all wine, food, and merchandise inventory and tasting room supplies

•       Working with management staff to plan and execute social media, promotions, and events

•       Meeting pre-determined sales goals, including revenue targets and wine club signups

•       Ensuring cash control/security procedures are adhered to and strictly monitored, including preparation and calculation of receipts

•       Holding regular staff meetings to promote education, morale, communication, and team building

•       Meeting regularly with ownership to review performance

•       Additional duties as deemed necessary by ownership

 

Certifications Required

•       TIPS Training: Upon hiring, team members are required to take an online TIPS (alcohol serving) course and exam. Continued employment is contingent upon passage of this exam.

•       ServSafe: ServSafe certification is a plus, but not required. Managers may be required to achieve certification upon hiring.

 

 

Competitive salary with bonuses

---