Wine Club Manager (Wine Jobs: Management & Administration)

Full Time

  Biltmore Estate Wine Company

  Asheville, North Carolina

The Wine Club Manager will oversee the operations of the Vanderbilt Wine Club as it relates to acquisition, retention and profitability; will collaborate with the Fulfillment Center and Wine Company teams with respect to quarterly wine club offerings, cost management, wine club events, club structure, scalability of current and future wine club opportunities; will be responsible for strategic planning in frame with the profit and loss statement, goals as it relates to departmental budget, maximizing profitability, training Estate staff on wine club sign ups, and achieving goals established by management.


1. High school diploma. Additional education, training, and/or certification(s) preferred. Ideal candidate will have a two or four-year degree.
2. At least five (5) years of related experience in the wine industry, equivalent combination of education/experience considered.
3. Demonstrated commitment to delivery of world class internal/external guest service; proven leadership skills, ability to build/motivate/develop teams.
4. Strong ability to anticipate trends, identify opportunities; solid knowledge of best practices.
5. Outstanding interpersonal and communication skills; effective at all levels in the organization; builds positive working relationships across the company.
6. Advanced proficiency in Excel, Word; basic knowledge of PowerPoint; can quickly learn Biltmore brand identity, product lines, systems, and protocols.
7. Excellent planning, organizational, project and time management skills; prioritizes work and adapts; keen attention to details with focus on quality and service.
8. Proactive, exercises good judgment; creatively problem solves; anticipates, troubleshoots; ability to resolve guest service recovery issues successfully.
9. Professional, reflects Biltmore core values at all times; high ethical standards.

Physical Requirements:

1. Must be able to travel; valid driver's license required.
2. Primarily working in an active office setting, though will also be traveling to Biltmore's Headquarters, Fulfillment, Retail shops and other estate locations.
3. Must be able to lift up to 50 pounds occasionally.
4. Ability to walk/stand; occasionally climb stairs/ladders.

How To Apply

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