Tasting Room Associate (Wine Jobs: Wine Retail & Sommelier)

  Brooks Wines

  Amity, Oregon

Brooks Winery is family-owned and operated located in the Willamette Valley of Oregon. Brooks is the only winery to be Demeter Certified for Biodynamics, a Certified B Corporation and a Member of 1% For The Planet.

Tasting Room Associates are responsible for ensuring that visitors engaged with Brooks Winery receive impeccable customer service and are left with a positive image of the winery. The Hospitality and Education Host will provide education, wine samples and conversation for the customers both responsibly and appropriately with the goal of selling our wine club and/or wines to visitors. The Hospitality and Education Host will lead all Experiences available at Brooks. Such experiences will be provided both in-person as well in a digital format.

MINIMUM REQUIREMENTS:

• WSET Level I1 or CMS Intro or equivalent
• Three years experience in the wine industry with one in education or hospitality.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The following reflects the essential functions for this job. Other tasks may be assigned from time to time. Duties include, but are not limited to:
• Greet all visitors with enthusiasm
• Lead guests through wine tasting flights while educating them about the winery story, wines, and brand.
• Ensure a fun and memorable customer experience.
• Developing relationships with guests to convert into Wine Club members
• Effectively sell wine, with the ability to “up-sell”
• Daily Tasting Room Operations:
• Set up / breaking down all indoor and outdoor tasting room spaces.
• Open and verify condition of wines, decanting when appropriate.
• Prepare printed guest materials.
• Open/Close POS system/registers.
• Manage cash drawer.
• Stock wine and merchandise on Tasting Room floor and store rooms
• Perform sales transactions and for carry-out and shipping orders
• Maintain clean and organized guest spaces at all times
• Provide warm, engaging and professional customer service with the ability to develop rapport with customers
• Assist with monthly inventory
• Conduct Winery Tours in a professional, engaging and informative manner
• Actively continue education in wine production, viticulture, and winery history
• Strong ability to sell wine and various club memberships to all types of customers
• Provide exceptional service and go the extra mile for all guests
• Represent the winery at outside functions when necessary
• Quickly recognize the signs that a guest should not be served alcohol, take appropriate action to professionally address.
• Behave in a professional and mature manner at all times

EXPECTATIONS AND OTHER REQUIREMENTS:

• Must have excellent knowledge of wine and food with enthusiasm to continually learn new information and share
• Excellent written and verbal communication skills (via telephone, e-mail, slack app, and face-to-face) are required
• Enthusiastic, passionate and dynamic communication style
• Comfortable speaking in front of crowds
• Self-aware, able to work independently, and driven to make a difference
• Must have a positive attitude and outlook with the ability to work within a team atmosphere
• Must remain calm under pressure
• Must be able to work a flexible schedule including weekends
• Must be 21 years of age
• Must be able to lift 40 lbs. and pass a physical exam and a drug test
• Must be able to work in a standing position for long periods of time
• Must be able to work in a fast paced hospitality environment
• Must be able to work in a team environment