Wine Club Manager (Wine Jobs: Management & Administration)

Full Time

  MJA Vineyards (http://mjavineyards.com)

  328-A Ingalls St, Santa Cruz, CA 95060, California

This is a full-time position for a self-motivated and detail-oriented problem solver with prior Wine Club Management experience - or experience in a very similar position within the wine industry. You must have excellent verbal and written communication skills. This position entails coordinating between the owner and wine club membership for wine club shipments, inventory, sales, and promotion. Expertise in Excel and being able to learn new software quickly is strongly preferred. Prior experience in administration is required.

It is generally a Monday - Friday from 9:00am - 5:00pm position, with our quarterly wine club shipments leading to 4 months out of the year requiring Saturdays from 9:00am - 5:00pm. However, hours are flexible as long as the work gets done and someone is available to cover the phones.

Benefits: Flexible hours, relaxed working environment, within biking distance of downtown and many residential areas, industry rates at other wineries, and employee discount on MJA wines.

JOB DESCRIPTION

 Maintains customer database of new members, updates, and cancellations.

 Responds promptly to all telephone and email inquiries from Wine Club Members.

 Assists in follow up phone calls to Wine Club Members regarding orders and promotions.

 Resolves customer complaints with direction from the owner.

 Promotes and processes all quarterly Wine Club shipments.

 Packing and shipping of all direct to consumer orders.

 Tracks off-site inventory and maintains on-site inventory.

 Helps with customer service in the tasting room as needed.

 Participates at Wine Club events by greeting, pouring and selling to Members.

 Performing other duties as directed.

GENERAL REQUIREMENTS

 Proficient in Microsoft Excel, Outlook and Word required

 Experience with Vinsuite/eWinery and Napa Valley POS desired

 Minimum 1 year detail orientated/administrative position experience required

 Excellent customer service and hospitality skills

 Ability to lift 55 pounds repetitively

 Must be available to work weekends, holidays, and events

 Must be a team player who can work efficiently in dynamic, fast paced situations.

$47,000 - $57,000 per year

How To Apply

Please apply for this job by contacting Kathy Miller, the HR Manager at:

e. hr@mjavineyards.com
p. (831) 421-9380

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