Administrative Assist/Customer Service Coordinator (Wine Jobs: Management & Administration)

  Kapcsandy Family Winery

  Yountville, California

 

 

Description:

An ultra-premium small family owned winery located in Yountville, CA is looking to fill a full-time position with varied responsibilities and duties.  We need a person who is detail oriented, well organized, with highly developed analytical & computer skills, is personable, and meets deadlines.

Key responsibilities:

Customer Service via phone and email:

·        Responding to customer inquiries.

Order Processing:

·        Entering phone and tasting room sales through the website.

·        Processing wine orders.

·        Assist with coordinating packing and labeling shipments.

·        Knowledge of Ship Compliant requirements.

·        Experience with wine order fulfillment processes.

 

Maintaining organized calendar of events, tours & tasting schedules, set-up and cleaning:

·        Schedule & organize tours & tastings with owner’s schedule

·        Opening, decanting and preparing wines for tastings.

·        Setting up tasting room with POS materials and glasses

·        Washing and buffing wine glasses after tastings and taking care of open bottles.

 

Website maintenance:

·        Interface with website host to update, maintain and to keep website fresh and current.

·        Maintain the website wine shop.

·        Update news and press articles.

·        Update photos and content of website.

·        Maintain customer data base with accurate information.

·        Updating Access database with customer information on a weekly basis via import from Excel.

 

Coordinate wine releases & Inside sales:

·        Setting up allocations for direct customers.

·        Formatting, preparing & managing email blasts.

 

Requirements:

·        A minimum of five years of experience within a winery environment.

·        High school diploma or higher.

·        Microsoft Word, Excel, Outlook and Access experience.

·        Basic photo shooting and editing knowledge.

·        Basic Napa Valley wine knowledge.

·        US citizen and/or documented immigrant

·        Valid CA drivers license.

·        Able to lift 40 lbs.

·        Strong communications skills via phone and email.

·        Internally driven, motivated and a self starter.

 

Compensation:   DOE

 

Principals only.  Recruiters, please do not contact this job poster.

Please do not contact job poster about other services, products or commercial interests.

 

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