Wine Club Coordinator + Tasting Room Hospitality (Wine Jobs: Wine Retail & Sommelier)

Part Time

  Gilbert Cellars

  Yakima, Washington

We are looking for a Part Time Wine Club Coordinator to help grow an important aspect of our business! This vital member to our team is a customer service expert, a quick study, and can ensure maintenance and growth of our Wine Club customer base. Your time will be split between administrative work, spending time on the Tasting Room floor with customers, as well as helping plan wine club events. 


Duties and Responsibilities:
-Provide all customers with an excellent customer service experience
-Assist with planning and execution of Wine Club events (Spring and Fall Wine Club Parties plus supplemental events and private tastings)
-Learn and master POS + wine club system 
-Help maintain wine club databases
-Understand the process of shipping orders, billing, and collecting credit card data
-Perform ongoing training on: protocols, ways to sign up new members, maintaining customer relationships
- Cultivate a firm knowledge of Gilbert Cellars' brand and company culture

Expectations: We promote a casual but professional work atmosphere. We want staff to feel a part of our Gilbert Cellars family, but also understand when it's time to get down to business. 
- Treat wine club members with respect and adoration, as they are our best customers
- Have great customer service and sales skills, and the ability to think on our feet
- Create new and unique ways to engage existing members
- Keep focus always 100% on maintaining quality relationships with our customers and wine club members
- Make sound and smart decisions
- Prioritize multiple tasks and complete on a timely basis

Qualifications and Skills:
- Experience in the wine industry
- Experience managing customer accounts
- Basic knowledge of wine and our wine region
- MS Word, Excel,
- Self starter
- Must be able to lift up to 40lbs
- Must be able to work weekends
- Ability to drink legally

- Knowledge of ORDERPORT and previous Wine Club experience are HUGE pluses!

Basic Schedule:
20- 30 hrs/ week, Thursday- Sunday
Time will be split between 2 Tasting Room shifts, admin work, private tastings, and various events

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