Wine Clubs Manager (Wine Jobs: Management & Administration)

  Ste. Michelle Wine Estates

  Woodinville, Washington

The Wine Clubs Manager will place focus on our high value consumer sales and profitability, provide direct support to our Guest Services Managers in relation to club marketing, reporting, events and strategic planning. This position will be a key stakeholder in club enrollment goals as well as retention strategy development & implementation across all SMWE wine clubs. We are looking for a high-energy, self-motivated individual with strong project management skills, high detail-orientation and excellent written and verbal communication. 

Essential Functions:
•  Developing and executing strategic business plans to increase profits in the club channel. 
•  Increase wine club membership across all SMWE brands. 
•  Develop and execute an innovative strategy of forward thinking for wine club membership to appeal to all consumers. 
•  Plan and execute club specific marketing plans for private client sales as well as ecommerce. 
•  Increase wine club membership conversion across DTC channels. 
•  Reporting & analysis of club enrollment, attrition and benefit offerings across multiple brands.
•  Main point of contact for Guest Services Managers on questions/concerns relating to wine club management.
•  Review current digital platform functionality and look for opportunities to engage club members. 
•  Manage fulfillment calendar and wine selection planning process.
•  Partner with DTC Inventory and Logistics Manager, winemaking team and brand managers to develop wine allocations for future fulfillments. 
•  Provide operational support for club runs, problem orders and service related communications.
•  Provide marketing support for all club communication including email marketing & manage newsletter development.
•  Assist in the planning & coordination of club events.

Non-Essential Functions:
•  Other related duties as assigned.

Working Conditions:
•  Position requires some operation of standard office equipment as well as time spent at a desk.

Physical Requirements:
•  Ability to sit for extended periods of time at a desk.
•  Ability to travel and work weekends and evenings. 
•  Ability to stand for extended periods of time. 
•  Ability to lift and move up to 50lbs. 

Qualifications:
•  Relevant experience in the wine industry and/or loyalty management required, customer service preferred.
•  Copywriting experience. 
•  Strong organizational skills including exceptional attention to detail and an aptitude for analytical thinking.
•  Proficient in Microsoft office systems (i.e. Word, Excel, PowerPoint, etc.). Computer literate with extensive experience with Microsoft Office Suite required.
•  Experience in forecasting and managing P&L’s. 
•  Must be able to work in a fast-paced environment where last minute changes are critical to the program’s success.
•  Ability to work independently, think creatively, solve problems and take initiative.
•  Proven ability to communicate and partner with various departments or groups within an organization.
•  Must be hands-on and have the ability to handle multiple tasks simultaneously.
•  Available for limited business travel (20-30%).
•  Bachelor’s degree required.
•  Master’s degree preferred. 
•  History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies

Ste. Michelle Wine Estates is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or other legally protected characteristics.

How To Apply

Ste Michelle Wine Estates is an Equal Opportunity Employer. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at [email protected] or 425-488-1133.

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