Wine Retail Manager
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Morris Miller Wine
Washington DC,
District of Columbia
Wine Retail Manager
We are a retail wine shop looking for a friendly, outgoing Manager that is passionate about wine. The Manager is a shop leader whose role includes training and developing staff, provides coaching and regular feedback, ensures excellent customer service, and opening and closing duties are completed correctly. This position also requires a candidate with a strong sales background, can confidently increase sales through building customer relationships, suggesting similar products and upselling, as well as develop and motivate staff to do the same.
- Provide great customer service -- Greet customers and acquaint new customers with the store layout, help locate products, make recommendations as appropriate
- Be familiar with and maintain knowledge of product offerings and current sales and promotions
- Answer phone calls and direct or respond to customer queries as appropriate
- Work with owners and sommelier to prepare for and/or conduct in-store tastings and corporate events
- Ensure customer feedback and concerns are addressed immediately
- Create tasting sheets and store signage with wine descriptions and pricings
- Monitor online orders and pull wines for customer in-store pick-up
- Process in-store sales and phone orders using an e-commerce software
- Ensure the tasting area and sales floor are clean and organized
- Create purchase orders