Customer Service - Cooling Product Support Specialist (Wine Jobs: Management & Administration)

Full Time

  Wine Enthusiast

  VALHALLA, New York

The Wine Enthusiast, a direct marketing and e-commerce leader in providing wine cellars, racking and wine accessories, is seeking a professional who can provide telephone product support and technical assistance to our customers, primarily with our cooling units, working from our headquarters in Valhalla, NY.

Our product support specialists provide general customer service and telephone troubleshooting assistance to customers and field repair technicians needing assistance with operating and/or repairing wine storage refrigerators and wine cellar cooling units. These products are either proprietary or imported and distributed, by the company.

Main responsibilities include:

  • handle incoming technical support calls
  • troubleshooting product malfunction issues with customer and repair technicians
  • contact service companies to dispatch repair requests
  • submit appropriate paperwork for processing (warranties, call tags, repair bills, order acknowledgements, etc.)
  • customer communications (warranty, drop ship, claims, etc.)
  • work with in house service technician on return unit repairs
  • work with Inventory planning to order replacement parts for cellar repairs

To be successful in this position you will:

  • have 2-3 years of product support experience. Familiarity with refrigeration principles and technology, HVAC, or other similar technical experience.
  • have 1-2 years of customer service experience
  • have a clear, calm and pleasant speaking voice
  • possess and continually exhibit genuine listening skills
  • possess excellent interpersonal and communication skills
  • have strong multi-tasking skills and outstanding organizational skills
  • be able to work in high demand environment with minimal supervision
  • have automotive, refrigeration, construction, electrical, and/or other technical experience

We have a great work environment and great employees. We provide paid training as well as offer benefits, paid time off, an on-site café and gym, a round trip shuttle service to White Plains train Station, covered parking, all within a park like setting.

How To Apply

If this position interests you and your skills meet the requirements please forward a cover letter and resume.

[email protected]

Please no phone calls or third parties. We will contact those candidates who best match the job responsibilities. The Wine Enthusiast Companies is a proud equal opportunity employer.

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