Wine Club Coordinator (Wine Jobs: Management & Administration)

  Boisset Collection

  Sonoma, California

Position Summary: 
The Wine Club Coordinator assists in all aspects of the consumer wine clubs, including coordination of direct-to-consumer automatic shipments; processing enrollments, cancellations, orders, and returns; producing printed and electronic communications; planning and hosting special events; providing membership services; monitoring club benefits; and producing financial/accounting reports and data. Coordinator works closely with, and receives direction from, the Direct Sales Manager.
Essential Functions:
* Process all enrollment forms using the wine club database program, including data entry and confirming all information provided.
* Maintain current records for each club member: name, addresses, club options, phone, fax, e-mail, credit card info, and purchase history. Update/make changes as necessary.
* Assist with coordination of automatic shipments for each club. May include verifying credit cards, confirming billing, coordinating with shipping clerk, and assisting with problem resolution regarding the shipments.
* Manage will-call system for club members who prefer to pick up club shipments. May include assembling the pick-up orders, instructing hospitality staff on procedures, contacting club members, and monitoring time line for pick-ups.
* Manage data base system and create timely activity, sales, budget, and financial reports for the Direct Sales Manager. Assist in report analysis as needed.
*Process phone and/or e-mail orders by daily entry into the wine club database program. Likewise, process order cancellations and/or returns by crediting members accounts and properly returning wine to inventory.
* Assist in planning, organizing, and hosting special events specific to the club and special events which include both the club and hospitality department. Maintain RSVP lists and perform member follow-up as needed.
* Maintain club event calendar and work closely with the Marketing Coordinator to keep club section of the website updated, accurate, and active.
* Provide hospitality and concierge services to club members including fulfilling special requests, booking and hosting tours and/or tastings, responding to information requests, and assisting club members with Sonoma and Napa Valley visits.

Additional Functions:
* Comply with all company safety policies, practices, and procedures. Participate in safety training and report all unsafe conditions or work practices.
* Participate in team efforts and perform additional duties as needed.
Necessary Skills:
Language: Ability to speak and understand basic English required for all positions.
* Ability to read and interpret documents such as memos, instructions, policies and manuals. Ability to write routine reports and correspondence. Ability to present information effectively to groups of customers and/or employees, and participate in one-on-one and small groups situations.
Math:
* Ability to add, subtract, multiply, and divide accurately, using standard American units of currency, weight, volume, and/or distance. Ability to recognize and correct inaccuracies when using calculator or computer spreadsheet.
Logic:
* Ability to apply common sense understanding to a variety of tasks and duties. Ability to adapt to minor changes in routine, solve basic problems, and work with moderate supervision.
Computer:
* Possess intermediate computer skills which can include e-mail, internet, word processing, spreadsheet, basic database activity, graphic arts and/or publishing.
* Possess experience with wine club management software.
Education, Experience, Certificates, Licenses:
* High School diploma or GED; or 1 year related experience; or equivalent combination of education and experience.
* Current, valid Driver’s License, insurable driving record, and proof of current automobile insurance required.
Physical Requirements:
* Moderate physical activity performing occasional somewhat strenuous activities, including standing,
sufficient to reach, handle items, and work with the fingers. Requires lifting and moving objects up to 40 lbs. in weight. Clear vision (close and distant) and ability to adjust focus. Hearing adequate for telephone, office, and group conversation.
Work Environment:
*Primarily in a well lighted, heated and/or air-conditioned indoor setting with adequate ventilation. Periods required in un-heated indoor setting (wine cellar) with changing conditions. Short periods outdoors while conducting tours or moving between buildings. Moderate noise levels typical of public space: music sound system, public conversations, telephones/cell phones, large groups.
Schedule and Travel Requirements:
* Variable schedule: Primarily a set schedule but weekends, evenings, and/or periodic overtime will be required depending on club events, shipments, or other activities.
* Position may include minimal overnight travel and/or travel by auto or air.

Boisset Collection is an innovative, eco-minded, dynamic company with family roots in France and California. Equal opportunity employer: all qualified applicants will be considered. 
full benefits offered.
***Benefits: medical starts first of the month following your hire date, dental, vision, FSA/HSA, Life/Disability/AD&D, 401k, vacation, sick, holiday, commuter benefits and generous.
Boisset Collection is an innovative, eco-minded, dynamic company with family roots in France and California. Equal opportunity employer: all qualified applicants will be considered.