Wine Club Coordinator (Wine Jobs: Management & Administration)

Full Time

  St. Supéry Estate Vineyards & Winery

  Rutherford, California

JOB SUMMARY:

This coordinator’s role is designed to assist in the logistical coordination of all direct to consumer channels and customer

service efforts. This position also provides customer service directly over the phone, oversees shipping processes and

fulfillment, and assists with all day to day operations for the Wine Club.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by supervisor.

Winery and Events (15-20%)

 Assist management with inventory

 Back up for events phone and emails

 Assist with wine club events and order pick ups

 Process Friends & Family orders

Marketing (15%)

 Special projects as assigned by Marketing and Communications Manager & Director of Marketing

Wine Club (60%)

 Order and customer management: Process orders, build customers, respond to customer inquiries for account

management and booking purposes.

 Process returns

 Coordinate and ship all internal and guest shipping requests, welcome kits, including sales samples, sales POS, press

submissions, and wine competition entries.

 Make declined credit card calls before and after shipments

 Share in the responsibility for handling email and phone traffic

 Research and troubleshoot shipping issues as they arise

SKILLS, KNOWLEDGE, AND ABILITIES

 Strong customer service experience

 Knowledge of direct compliance laws and regulations desired.

 General wine knowledge and familiarity with St. Supéry wines

 Excellent verbal and written communication skills

 Able to be a ‘team player’ and promote a healthy working environment

 Able to communicate the St. Supéry story to visitors (history; discuss vineyard; discuss winery and wines; etc.)

 Able to sell various wine club memberships and expand the customer database by signing up visitors for the

newsletter, direct sales mailings, and promotions

ESSENTIAL SKILLS:

 Must be able to complete any and all paperwork related to tour scheduling and inventory movement

 Knowledge of AMS software

 Able to lift and carry 40 lbs.

 Must be well organized and able to manage multiple tasks in a timely and professional manner

 Ability to communicate and work well with others, including customers, trade visitors, management, supervisors, and

co-workers.

 Must be available to work scheduled days and have flexibility to work different schedules or hours when necessary.

 Must be willing to perform any other job functions deemed necessary by management.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

 Minimum age of 21 to pour wine.

 High school graduate or equivalent; college degree preferred.

 Must have a valid California driver’s license and a good driving record

How To Apply

If interested, please email cover letter and resume to Annie Waterson at [email protected]

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