Consumer Telesales Associate (Wine Jobs: Sales & Marketing)

Full Time

  Peju Winery

  Rutherford, California

Peju Winery believes that each employee makes a significant contribution to the Winery’s success. This job description is designed to outline primary duties, qualifications and job scope. However, it is not meant to limit you nor the Winery to only the work identified within this document. Peju Winery expects that you will offer your services where and when they are necessary to ensure the success of the Winery, and to maximize your own skill level.

The Direct to Consumer Telesales Associate performs service and sales duties for inbound and outbound telephone and email sales. The Direct to Consumer TeleSales Associate will be highly motivated, friendly and energetic, possess a positive and professional attitude, strong work ethic and excellent computer knowledge. The right candidate for this position will have the opportunity to become part of a positive and dynamic team that balances outstanding guest service with sales and administrative success while using excellent independent judgment and time-management skills to problem solve.

ESSENTIAL JOB FUNCTIONS

This full time position performs sales duties for the Direct to Consumer department.

• Excellent written/verbal communication skills and professional phone etiquette

• Positive, high energy

• Outbound phone sales experience

• Ability to overcome sales obstacles and offer alternatives

• Ability to handle fast paced sales environment, multi task (phone/computer), prioritize, and manage time effectively

• Ability to quickly establish positive guest relationships

• Good computer skills

• Excellent interpersonal skills

• Excellent work ethic

• Ability to set and achieve daily/weekly/monthly goals

• Ability to think creatively with good problem solving skills

• Well organized and detail oriented

General Administration

• Record and update guest and member profiles, correct addresses, merge duplicates and process cancellations making any changes necessary to maintain database accuracy.

• Entry of new customers into the Peju guest database

• All other duties and projects to support the Consumer Direct Department and functions.

Guest Service and Sales

• Outbound telephone calls to potential guests, members and visitors.

• Develop new ideas to sell Peju products by outbound phone calls and email.

• Assist guests with the purchase of wine and merchandise by phone and email.

• Send emails and respond promptly to guests in a highly professional manner.

• Explain products, services or prices and redirect inbound calls as needed. 

• Contact businesses or private individuals by telephone in order to offer new and existing products (wine club memberships, promotional packages, events, etc.)

• Recommend the hotels and restaurants that carry Peju wines to guests.

Job Requirements and Qualifications

• Team player with a positive attitude

• Strong attention to detail with the ability to produce highly accurate results with minimal supervision.

• Ability to manage multiple tasks simultaneously

• Excellent written and verbal communication skills

• Sales and relationship marketing experience • Appreciation and/or knowledge of wine

• Ability to meet deadlines and deliver high quality work product

• Ability to build and enhance internal and external customer relationships.

• Ability to solve problems in a creative manner.

• Proficiency in basic computer skills including but not limited to Microsoft Office applications Outlook, Word, Excel, PowerPoint and Access.

• Ability to learn new systems and procedures (AMS)

• Ability to sit at a desk and make outbound phone calls for many hours each day

• Ability to communicate clearly and professionally in English both verbally and in writing

• Basic data entry and customer management software experience

• Bachelor’s Degree preferred. 

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