Senior Estate Host (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Paul Hobbs

  Russian River Valley, California

Luxury winery seeks a highly experienced tour and tasting host to provide individually-hosted experiences for visitors to the appointment-only guest venue located at its estate vineyard in the heart of the Russian River Valley. The goal of the Senior Estate host is to provide all guests with an exceptional experience; sharing our wines as well as our winemaking and farming practices. Some of the most important skills and abilities this host must possess include fine service standards, extensive wine knowledge, demonstrated ability to sell wine to affluent buyers in a luxury setting and an ease in building rapport and developing lasting relationships between the business and its guests.

 

Key Duties and Responsibilities:

 

1.      Execute unique, immersive and deeply memorable guest experiences including seated, highly-structured wine tastings, extensive food pairings, vineyard excursions and winery tours with a focus on efficient operations; integrity, authenticity, strong work ethic and best-in-class performance based on luxury hospitality service standards.

2.      Perform highly structured seated wine tastings, extensive food pairings along with highly educational vineyard and winery tours.

3.      Provide food service as necessary during food-paired wine tastings as well during special events utilizing fine dining food service skills.

4.      Assist in daily opening and closing operations procedures as well as monthly physical inventory and other departmental special projects that may be assigned from time to time.

5.      During all guest interactions, maintain a focus on brand awareness, loyalty and sales conversion while meeting all hospitality standards established by the company.  

6.      Perform setup and breakdown for all tour and tasting experiences as well as participating in setup and breakdown activities for special events that may occur from time to time.  

7.      Process incoming reservations for tour and tasting appointments including facilitating special requests and other deviations that might require seeking approval from management.

8.      Working with entire hospitality team, maintain the pristine condition of guest experience venues at all times.

 

Experience and Other Requirements:

 

1.      4 year college degree or equivalent experience in a luxury hospitality environment.

2.      Minimum 2 years sales-focused experience in hospitality operations at a luxury winery.

3.      Demonstrated success selling and enhancing a luxury brand.

4.      Strong wine knowledge including a dedication to ongoing learning and a desire to share knowledge in a humble and easy-to-assimilate fashion. Sommelier certification a plus.

5.      Basic knowledge of ultra-premium winemaking protocols and fundamental vineyard practices.

6.      Ability to communicate in a mature and professional manner with people at all levels in a way that strongly represents our brand image and core values.

7.      Exceptional people skills. Outgoing personality with demonstrated skills building long-term relationships between a winery and its guests.

8.      Experience delivering luxury guest experiences that result in high conversion rates.

9.      Experience pouring wine and/or serving food at special events. Fine dining food and beverage experience a plus.

10.  Ability to deliver exceptional service even in stressful and sometimes chaotic situations.

11.  History of achieving individual and team goals.

12.  Proficiency with winery CRM and retail POS systems. Strong skills using Microsoft Excel, Word and PowerPoint.

13.  Ability to manage multiple priorities in a very dynamic environment while maintaining great enthusiasm and attention to detail.

14.  Occasional evenings and weekends will be required.

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