Account Manager (Wine Jobs: Sales & Marketing)

  WineDirect

  Paso Robles and Santa Maria, California

We are seeking energetic and highly motivated individuals to fill a key position on our Client Services team.  As an Account Manager at our Paso Robles or Santa Maria facility, you will support our key fulfillment customers in the management of their direct-to-consumer business. 

The goal of our fulfillment team is threefold: support our clients in their efforts to build their direct-to-consumer sales, grow our fulfillment business including cross selling additional services and effectively manage overall client relationships.  Our ideal candidate is an experienced Account Manager with client services, logistics, and technical experience.  If you are a highly motivated, entrepreneurial individual with proven fulfillment and client service experience, we would love to talk to you.

Specific Duties Will Include:

• Manage all aspects of the customer relationship including setting proper expectations, communication, and building strong relationships
• Manage numerous projects, including wine clubs, various promotions, custom packaging, etc.
• Serve as single point of contact for customers with solid understanding of their fulfillment needs
• Analyze requests, provide information, take corrective action, and/or escalate problem to appropriate person to maintain successful order flow in a timely and complete Investigate and resolve various shipping, receiving and inventory issues
• Ensure ongoing service level agreements are met
• Participate in sales opportunities
• Flexibility with supporting both the Paso Robles and Santa Maria locations
• Answer support questions relating to our fulfillment portal software; report bugs or features to the team
• Assist with new portal implementation and provide ongoing customer training, including in-person and remote presentations and demos of our fulfillment product suite 
• Actively participate in internal and client team meetings
• Proactively identify account issues and continually look for ways to improve the process

Desired Skills and Experience:

• 5+ years of experience
• Working knowledge of the Vin65 platform
• Proven business relationship skills
• Excellent written and verbal communication skills
• Remain calm under pressure
• Highly motivated, passionate and a team player
• Proven problem solver, results oriented, self-directed, disciplined and have excellent follow through skills
• Able to multi-task and prioritize in a changing environment
• Clear and concise software presentations
• Continuously practice exceptional customer service and excel at building long term customer loyalty
• Microsoft Office Suite intermediate level Excel, Word, Outlook, reporting tools, web based applications, ticket system experience, etc.
• Wine and/or logistics experience preferred but not required
• Business to business sales experience a plus

About Us

We offer a full range of Direct-to-Consumer services to wineries, including ecommerce, point-of-sales and order fulfillment.  We have one clear goal, and that determines our focus each and every day – to help our customers Sell More Wine. We do that through a strong culture of innovation and an unwavering focus on delivering the best to our customers. Our employees are friendly, passionate, hard-working, and most of all FUN!

How To Apply

Please send your cover letter and resume to [email protected].

WineDirect is an Equal Opportunity Employer

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