Wine Team Member (Wine Jobs: Wine Retail & Sommelier)

  Whole Foods Market

  New York, New York

Job Description

Provide support as a member of the Wine team to include receiving and preparing product, maintaining the floor and displays, and selling product in support of the regional vision. Ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Responsibilities

• Provide excellent customer service and address needs of customers in a timely and effective manner. Surprise and delight the customers.
• Ensure a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products.
• Prepare, wrap and price wine and other products.
• Assist customers in selecting wine and other products.
• Maintain accurate department signage and pricing.
• Maintain back stock in good order.
• Maintain a safe, clean and well-organized working and shopping environment by sweeping floors and completing sweep logs.
• Assist with sampling program, keeping sample areas full, clean, and appealing.
• Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices.
• Operate and sanitize all equipment in a safe and proper manner.

Knowledge, Skills, & Abilities

• Excellent communication skills and willingness to work as part of a team
• Ability to deliver information in a clear and respectable manner to fellow team members and customers
• Ability to follow instructions and procedures
• Ability to sell proactively
• Ability to learn basic knowledge of all products carried in department
• Effective time management skills
• Possession of a current Serv-Safe certificate, or desire to obtain one
• Strong work ethic and integrity
• Ability to visually examine products for quality and freshness
• A desire to grow with the Specialty/Wine team
• Ability to work a flexible schedule including nights, weekends, and holidays as needed
• Use of tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

Desired Work Experiences

• Team Oriented
• Customer Service Focus

How To Apply