QUALITY COORDINATOR (Wine Jobs: Management & Administration)

  Recruiting Associates Network (http://www.recruitingassociatesnetwork.com)

  Napa, CA, California

 QUALITY COORDINATOR

Claims management and quick negotiation internally and externally is key within the customer service request. With this in mind, on behalf of our client we are seeking a sharp, detail oriented professional to oversee this process.

JOB RESPONSIBLITIES:

·Manage the processing of claims

-Issue and process claims for each plant

-Communicate all quality issues or possible changes necessary to our production line with the local production manager or with the appropriate manufacturing facility (in France or in Canada).

-Rapidly develop a solution to satisfy the client’s quality control needs: analysis of the non-conformity of the concerned product and installing corrective measures in collaboration with the French and/or American teams.

-Manage the relationship between the French and Canadian facilities, and the customer.

-Develop actions/projects in order to reduce the number of quality issues.

-Coordinate and manage sorting companies

*Assist Production Manager :

-CI projects / technical support to production

-OHSE projects

-product’s quality improvement

-corrective actions / claims

*Assist Sales Managers in preserving their customers’ satisfaction: quick resolving of the quality issues, development of preventive actions in order to avoid the inconvenience in the future.

Knowledge :

English

·French and/or Spanish preferred

·Wine or glass industry / environment

·Quality process

·Continuous Improvement

·Sales negotiation (internal and external)

Interpersonal Skills:

·Excellent communication skills

·Trustworthy

·Priority and result oriented

·Well organized

·Intercultural openness