Holiday Help Wine Retail Sales
(Wine Jobs:
Wine Retail & Sommelier)
Part Time
Mountain View and/or Los Gatos,
California
We are a retail wine shop looking for friendly, outgoing staff that are passionate about wine to work during the Holiday season, now till January. For the right candidate, this position may turn into a regular position. The Front of House Team Member’s primary responsibilities are to deliver a fast and friendly customer experience at the register while ensuring that all transactions are accurate and error free. Front of House team members participate in weekend wine tastings by checking in attendees, offering tasting sheets and glasses, and assisting customers with their purchases from the tasting line up. This is a part-time or full-time position. Weekend availability is mandatory, with one weekend off a month.
Essential responsibilities:
- Provide great customer service -- Greet customers and acquaint new
customers with the store layout, help locate products, make
recommendations as appropriate
- Be familiar with and maintain knowledge of product offerings and
current sales and promotions
- Answer phone calls and direct or respond to customer queries as appropriate.
- Work with store manager and sommelier to prepare for and/or conduct in-store tastings and corporate events
- Create tasting sheets and store signage with wine descriptions and pricings
- Monitor online orders and pull wines for customer in-store pick-up
- Process in-store sales and phone orders using an e-commerce software
- Ensure the tasting area and sales floor are clean and organized
- Create purchase orders
- Be skilled in using Word, Excel and other necessary software programs
- Be able to carry a case of wine (~50 lbs)
- Knowledgeable about wine preferred but not required