Seasonal Customer Service Representative (Wine Jobs: Management & Administration)

  Regal Wine Imports

  Moorestown, New Jersey

Overview: Regal Wine Imports is an importer and wholesale distributor of fine wines and craft beers based in Moorestown, New Jersey. Our philosophy is simple: find and represent the top examples of viniculture, viticulture and craft brewers from around the world.

 

Summary: We are looking for a Seasonal Customer Service Representative. The hours are Monday-Thursday 2pm-6pm. This position serves as the primary point of contact for customer communication and resolution of service related inquiries. This position is responsible for answering incoming phone calls, building and maintaining effective relationships with our various customers through effectively and efficiently responding to inquiry calls and properly documenting service issues.

Job Responsibilities:

• Answer phones and enter customer orders
• Ability to work as part of the customer service team, assist in resolving issues that arise including incorrect or incomplete orders, breakage, tastings, sampling.
• Ability to maintain professionalism while working with customers.
• Maintain and update customer records needed to provide quality service.
• Promptly and courteously respond to customer inquiries and/or refer them effectively to someone who can assist them.
• Use problem solving skills to identify root causes of service related inquires and provide feedback on how to overcome the issue.
• Communicate effectively with other departments to maintain and resolve service related inquiries.

 

Job Requirements:

• Previous customer service experience
• Excellent verbal communication skills, including the ability to communicate effectively with co-workers and customers
• Keyboard/personal computer skills
• Data entry

How To Apply

Click on the Apply button in the link below

http://www.regalwine.com/careers/

---