Tasting Room Manager
(Wine Jobs:
Management & Administration)
Full Time
Middleburg,
Virginia
POSITION SUMMARY:
Under the direction of the Sales and Marketing Director, The Tasting Room Manager is responsible for the day-to-day operation of the tasting room and guest experience at Greenhill Winery and Vineyards. This person will assist in the supervision and high-quality performance of the tasting room including the management and coordination of tasting room staff. This position plays a vital role in responding to and resolving customer inquiries/complaints and requires excellent customer service skills and a passion for wine. Proficiency in operating systems and current policies is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Successfully oversee and implement all aspects of tasting room operations: sales plans and initiatives, customer service, inventory accuracy, cash reconciliation, shipping orders, local outreach.
• Provide clear, on-going communication to tasting room staff providing consistent and timely direction; delegate responsibility as needed.
• Provide strategic direction and leadership to tasting room staff through effective communication and enforcement of company policies and procedures, and department operations.
• Assist in tasting room staff training and education; ensure that all tasting room staff follows responsible hospitality standards at all times.
• Ensure that opening and closing procedures are properly followed
• Ensure adequate and efficient staffing at all times while accommodating hours of operation, special events and staff requests for time off.
• Perform all duties relating to inventory counts for all products sold in the tasting room; conduct wine case inventory monthly.
• Ensure that supplies are ordered as needed.
• Possess commanding knowledge of POS system, including ability to effectively perform opening and closing procedures.
• Resolve guest concerns/complaints using good judgment and professionalism and courtesy.
• Maintain cleanliness and sanitation standards of the tasting room.
• Work with management to maintain an up-to-date tasting menu, signage, and promotional materials for the tasting room.
• Attend team meetings as requested; communicate tasting room issues and status to the management team.
• Assist in planning and coordination of winery events; assist musicians/entertainment on weekends with set up, take down etc.
• Work a flexible schedule to meet the needs of the winery, including evening and weekend shifts
• Performs other duties as assigned
JOB SPECIFICATION: Knowledge, Skills, and Abilities:
• Good written and oral communication skills.
• Strong attention to detail.
• Ability to problem solve in stressful situations.
• Highly customer service oriented.
• Strong proficiency using MS Word, and Excel.
• Passion for knowledge of fine wine and willingness to learn more.
• Excellent hospitality, sales, organizational, and customer service skills.
• Must be available and willing to work evenings and weekends.
• Ability to stand on one’s feet for extended periods of time.
• Must be able to lift and move 50 lbs.
INQUIRIES:
[email protected]
Salary commensurate with experience. Commission opportunities available.
How To Apply
Please send resume and cover letter to
[email protected]