Customer Service Specialist
(Wine Jobs:
Management & Administration)
Full Time
Glopak Wines & Spirits
Hicksville,
New York
Job Summary
Provides customer service and resolves issues by offering solutions, explanations, options or by arranging for service.
General Accountabilities
● Manages projects as required to meet project/invoice deadlines.
● Improves scheduling, creates POs, creates invoices, and maintains production process and workflow
● Efficiently records project progress in timeline
● Support sales teams to the best of your ability, which includes not being limited to update shipping project prepare samples etc.
● Maintains accuracy of all documentation, shipping, and production schedules
● Attend weekly production meetings
● Ensures day to day production demands are met
● Meets customer needs, offers options, resolves problems and follows up with customers.
● Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Maintains friendly, helpful demeanor.
● Provides information regarding policies and procedures, terms and programs relating to service area for outside customers.
● Identifies and prioritizes problems and issues related to service area.
● Performs research, offers solutions, options and strategies. ● Tracks problem status until resolution is achieved.
● Sample trucking and provide customer sample tracking status.
● Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
● Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
● Maintains quality/quantity standards.
● Verifies contracts or forms for completeness and accuracy of information.
● May act as representative for department at internal committee meetings
● Compiles statistical reports and studies as requested.
Job Qualifications
● Minimum Experience: 1 year work experience or customer service experience as substitute for min. experience
● Preferred Education: Bachelor’s Degree ● Preferred Experience: 3 Years
● Preferred Field-of-Expertise: Customer service Competencies
● Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
● Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
● Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
● Writing Communication -
● Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks.
● Professionalism - Approaches others in a polite and tactful manner; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Follows through on commitments.
