Tasting Room Shift Supervisor (Wine Jobs: Wine Retail & Sommelier)

  Tröegs Independent Brewing

  Hershey, Pennsylvania

Position:                               

Tasting Room Shift Supervisor

Job Classification:                 

Full-Time, Year-Round

Reports to:                             

Tasting Room Guest Services Manager

Pay Rate:                               

Hourly, based on experience

Hours:                                   

40-45 hours a week based on volume, including weekends and some holidays

Benefits:                                 

Available Medical, Dental, Vision, Paid Vacation – Eligible after satisfactory completion of 90-day Introductory Period; 401(k) w/ Company Match – Eligible after 1 year of service

Tröegs Independent Brewing is a family-owned company with a perpetual curiosity for making great beer and food.  We look for employees who share our uncompromising vision.  We value highly-skilled people who can get along with others and maintain a positive working environment.  We are seeking an outgoing individual who is equally passionate about food and beer to assist in managing our daily Tasting Room operations.

 Job Description:

We need a jack-of-all-trades who can embrace the energy of our busy Tasting Room, lead a diverse bunch of coworkers and help create an unforgettably awesome experience for our guests. The priority is helping each member of our team put their best foot forward and share the #troegsway with the hundreds of people who come through our doors every day. Our supervisors are clear-headed enough to see the big picture and deft enough to know when to jump in and pour a beer or three. Up to 25 co-workers per shift will report you, so you need to be part coach, part pinch-hitter and all-business (with a smile, of course). You’ll learn a lot about beer, including draft-system operation, ingredients, styles and tasting, with the opportunity to earn Level 1 Cicerone Certification. And before each shift, you’ll give the crew a pep talk and share the goodness of what we’re doing here at Tröegs. If you’re can-do and can’t stop moving, we want you on our side. 

Managerial Duties and Responsibilities:

• Leads Tasting Room shift meetings to review Hotsheet training and operations information with Tasting Room coworkers.
• Manages and directs shift coworkers to achieve consistent, exceptional execution of guest service.
• Ensures that all standards and guidelines are upheld in all areas of quality, presentation, performance and education.
• Performs shift settlement tasks to ensure safe handling of all cash and receipts for proper processing.
• Oversees completion of shift assignments and allocates additional running assignments to maintain room cleanliness and professional appearance of all aspects of facilities and service.
• Makes labor scheduling recommendations based upon coworker performance and volume patterns.
• Oversees and reports on training progress and recommended improvements.
• Executes daily assignments based upon scheduled shift responsibilities. 

Daily Duties, Functions, Responsibilities:

• Customer Service:

• Ensure that all guests are welcome and given prompt courteous service at all times.
• Manage customer traffic and seating and give constant direction and support to coworkers during volume hours.
• Fill in where needed to ensure guest service standards and efficient operations.
• Promptly respond to customer inquiries and complaints.

• Quality Assurance:

• Ensure that all beverage products are consistently prepared and served according to the brewery’s serving standards.
• Achieve company objectives in sales, service, quality and appearance, sanitation and cleanliness of facility.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following basic maintenance programs. Report all maintenance issues to Tasting Room General Manager in a timely manner.
• Maintain a clean and organized work space at all times.
• Ensures that the Tasting Room is well-stocked and well organized at all times.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures. Report all discrepancies to Executive Chef/Food and Beverage Director.

• Management and Staffing:

• Execute training of employees while creating a positive, productive working environment. Identify new training needs and continually strive to develop your staff in all areas of service and professional development.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
• Performs labor cuts during assigned shifts as dictated by customer volume and/or as a means of disciplinary action.

• Additional Duties, Functions and Responsibilities:

• Prepare all required forms, orders, and reports on time and in an organized fashion.
• Assists with other projects as assigned by Tasting Room Guest Services Manager. 

Necessary Skills and Attributes:

• Minimum of 1 year supervisory experience preferred, but not required.
• Experience working in a relevant and comparable high volume, food and beverage setting
• Must be able to work well independently and with a team
• Must possess strong leadership qualities and demonstrated ability to motivate coworkers.
• Must uphold and exude positive attributes of company culture.

• Must be able to use both oral and written communication techniques
• Must possess and utilize professional leadership qualities, effective coordination with other departments, outstanding communication skills and efficient execution of resource allocation
• Must remain knowledgeable in hiring practices and standards, training curriculum and instruction methods and must hold all team members accountable in a manner which does not conflict with Troegs company culture or brand 

Physical Requirements:

• Ability to work in a standing position for long periods of time – up to 8 hours
• Ability to stand, bend, stoop, reach, and walk constantly for long periods of time – up to 8 hours
• Ability to work outside in any weather circumstance to include extreme heat, extreme cold, rain, snow, sleet, etc.
• Ability to safely navigate the Parking Lot, Tasting Room and Snack Bar areas including crowded spaces, wet/slippery floors, wet/slippery/icy/uneven outdoor ground surfaces, hot or sharp kitchen equipment and tools, and/or stairs
• Ability to lift, carry and maneuver cases of beer weighing up to 35 lbs.
• Ability to lift, carry and maneuver full ½ barrel kegs weighing up to 200 lbs. with the assistance of another co-worker 

Work Schedule:

• 40-45 hours per week based on volume
• Must be able to work evenings, weekends and some holidays. 

Work Environment:

Tröegs Independent Brewing is a climate –controlled brewing and packaging facility.  The following is a representative list of what a co-worker might encounter during a typical work day:

• Hot water,
• Steam,
• Pressurized vessels, and
• Loud working areas. 

Co-workers regularly handle hazardous materials and regularly come in contact with broken glass and wet floors while working in close proximity to moving mechanical parts.

How To Apply

https://troegsro.acquiretm.com/job_details_clean.aspx?id=1013&iframe=1

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