Tasting Room Manager (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Orfila Vineyards & Winery

  Escondido, California

Orfila Vineyards & Winery is San Diego County’s leading producer of award-winning wines, sourced from grapes grown on our hillside estate and from other renowned grape-growing regions in coastal California. Our Escondido location is nestled in the picturesque San Pasqual Valley overlooking our 70 acre estate and is open daily for wine tasting and purchases. We are very proud of our wines, staff and history and look forward to adding another valued employee to our family.

Orfila Vineyards & Winery has an immediate opening for a Tasting Room Manager. We are currently seeking an enthusiastic and driven individual to provide leadership, support and training to our existing team of tasting room associates of our high volume tasting room in Escondido. This position will be an integral part of our management team and will be expected to be a part of our continued success and growth.

In addition to managing the daily tasting room operations, this individual must have experience in retail, compliance reporting, order processing and a strong background in DTC customer service and social media communications.

Under the direction of and collaboration with the General Manager, this individual will, in addition to the above but not limited to, oversee the following:

o Train, Supervise, Hire and Evaluate Tasting Room Employees. 
o Provide support and coaching as needed to improve and develop individual and group sales performance
o Conduct staff meetings to discuss goals & performance as necessary
o Deliver exceptional customer service, rapidly resolve customer services issues and motivate others to do the same
o Assist with regular physical inventory counts of wine and merchandise 
o Accurately handle all sales transactions, including the opening, closing and daily operations of cash register (Proficiency w/ WineDirect preferred)
o Maintaining accurate count of daily inventory and samples used in tasting room.
o Ensure all policies, procedures, and applicable employment laws are being followed
o Prepare work schedules for tasting room staff
o Work collaboratively with the Wine Club Manager to organize and execute quarterly wine club release events and other Wine Club related events and also develop experiences that deliver on-going loyalty 
o Collaborate and work closely with Events Manager, Facilities, Human Resources and Accounting
o Manage and purchase all food items and merchandise for sale in retail tasting room
Required Qualifications:
o Two or more years prior management experience in wine, beverage or hospitality industry with a proven ability to be an effective, innovative and enthusiastic leader dedicated to success
o Outstanding customer service and communication skills
o Motivated and inspiring team leader
o Knowledge of wines and wine production
o Excellent organizational skills and attention to detail
o Available to work varied hours, including weekends and holidays
o Must be 21 years of age or older

Preferred Qualifications:
o College degree preferred, preferably in business or marketing
o Solid understanding of social media platforms, specifically, Instagram, Facebook, Twitter, etc.
o Experience with WineDirect POS system
o Knowledge of ShipCompliant
o Excellent verbal and written communication skills 
o PC skills including MS office products: Word, Excel, Outlook, Publisher, Internet browsers, etc.
Physical Requirements: 

o Able to lift and carry up to 40 lbs.
o Able to stand for extended periods of time

If you meet these qualifications, please email your resume and cover letter to the above email address. Please no phone calls or visits.

External hires must pass a background check

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