Retail Sales & Hospitality Associate (PT) (Wine Jobs: Wine Retail & Sommelier)

  Ridge Vineyards (http://www.ridgewine.com)

  Cupertino, California

Provide guests with a memorable and unique experience through:
*Personal greetings and farewells, using guest’s names whenever possible
*Enhanced education about Ridge Vineyard’s history and wines including all relevant appellation and vineyard information
*Anticipation of guests needs in the areas of sales, service and concierge services
*Developing relationships with guests to stimulate repeat visits and future sales
*Hosting unique, engaging and educational tastings
*Delivering effective sales strategies that result in the sale of wines and wine club memberships while keeping with our service and hospitality standards

Daily Operations:
*Thorough understanding and ability to operate direct Point-of-Sale/CRM systems (WiMS-Orion/Salesforce) including; ringing sales transactions, researching guest purchase and wine club history, etc.
*Provide adequate set up and breakdown of Tasting Room, Private Tasting Areas, and Picnic areas
*Stocking of wines, non-wine merchandise and various marketing materials
*Breaking down and recycling of all necessary elements including cardboard & glass
*Maintaining wine for tasting through bottle opening, sensory analysis and decantation
*Packaging wine for guests, including transporting wines to guests automobiles
*Answering phones when necessary, re-directing incoming calls to the appropriate parties
*Providing accurate and timely execution of shipping orders
*Continuously monitoring and maintaining the condition and appearance of the tasting rooms, picnic areas, knoll and surrounding grounds
*Maintaining accurate inventory of wine and non-wine products through precise transactional processing of sales, returns and markouts.
*Providing end-of-day tasting room breakdown including; washing all dishes, putting away all marketing materials, cleaning of tasting bars, kitchen, offices and surrounding retail areas.

*Undergraduate college degree preferred
*Prior experience in a wine service environment preferred
*Prior experience in the luxury hospitality industry with emphasis on outstanding guest service preferred
*Exceptional communication skills, both written and oral
*Excellent organizational skills
*Collaborative/team operational skills
*Ability to make empowered decisions that positively affect the customer’s experience
*Computer proficiency: Word, Excel, Outlook, WiMS, POS, Salesforce, etc.
*Excellent attention to detail
*Ability to work special events on multiple weekend days and evenings periodically throughout the year
*Ability to regularly lift 40 lbs.
*Ability to accept and maintain all discipline and behavior standards unique to the alcoholic beverage industry.
*Ability to work indoors and outdoors, in varying weather environments, on potentially uneven ground of varying material (wood, gravel, dirt, etc.).
*This position requires obtaining ABC-approved Responsible Serving Certification within 2 weeks of hire date. Ridge will compensate staff for online training, up to 5 hours. Additional program details will be provided on first day of employment.

How To Apply

Human Resources

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