Customer Service Representative (Wine Jobs: Management & Administration)

Full Time

  E. & J. Gallo Winery

  Commerce, California

SUMMARY

Under minimal supervision, ensures that customers receive the best service possible by coordinating customer service activities while adhering to established policies and procedures.

ESSENTIAL FUNCTIONS

  • Answers telephone calls from customers, salesmen and drivers.
  • Follows-up and helps in resolution of order problems.
  • Takes orders, calculates and prepares special bills.
  • Files daily invoices and miscellaneous reports.
  • Provides first backup for order desk.
  • Provides support for other customer service positions.
  • Maintains satisfactory attendance, to include timeliness.
  • Responsible for understanding and complying with applicable quality, environmental and safety regulatory consideration.
  • This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

SUPERVISORY RESPONSIBILITIES

  • N/A

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Gallo does not sponsor for employment based visas for this position now or in the future.

MINIMUM QUALIFICATIONS

  • High school diploma or GED from an accredited institution plus 4 years of customer service experience reflecting increasing levels of responsibility.
  • Experienced in reading and comprehending simple instructions, correspondence, and memos.
  • Experienced in writing simple correspondence and procedures.
  • Skilled in adding, subtracting, multiplying and dividing in all units of measure, using whole numbers, common fractions, and decimals.

PREFERRED QUALIFICATIONS

  • Good communication skills.
  • Good telephone skills and etiquette.
  • Multi-task oriented, meets deadlines.
  • Good problem solving skills.
  • Good organization skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, feel, talk and hear. The employee is occasionally required to stand, walk and reach with hands and arms. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee will occasionally be exposed to wet or humid conditions, moving mechanical parts, fumes or airborne particles, outside weather conditions, risk of electrical shock and vibration. The noise level in the work environment is usually moderate. 

How To Apply

https://careers.gallo.com/job/Commerce-Customer-Service-Representative-CA-90040/382507100/

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