Tasting Room / Restaurant Manager (Wine Jobs: Wine Retail & Sommelier)

  Burntshirt Vineyards

  Chimney Rock, North Carolina

Position Overview: 
The Tasting Room/Restaurant Manager at Chimney Rock will support the business with all Management aspects revolving around our Tasting room/ Restaurant. This position requires developing a business plan with the owners and implementing it. These responsibilities run concurrent to performing as hands on top customer service professional ensuring day to day operational needs are met. 

Essential Job Functions:
•  Able to identify and understand customer demographic
•  Exceptional understanding and application of the principals of customer service
•  Experienced in management of all levels of hospitality staff. This is inclusive of mentoring, training and hiring of wine tasting room staff.
•  Responsible for working with the event coordinator in planning events (from large to small gatherings) this includes working with internal and external customers. Food and wine service, staffing, rentals, décor as well as set and break down. 
•  Knowledge of menu creation and menu wine pairings
•  Oversee inventory and transferring of wine and supplies
•  Creative thinker with ability to develop relationships that enhance our brand and provide a positive customer experience
•  Prepare and present branded presentations to both internal and external audiences
•  Exceptional and persuasive written and oral communication skills
•  Perform ongoing business and competitive analyses. Analyze and interpret consumer behavior and marketing trends. Ability to present findings to all levels within organization.
•  Phone, internet and marketing management required

Requirements and Experience:
•  Solid leadership background in hospitality, hotel or restaurant industry with experience in wine industry
•  Minimum of 3 years’ experience in Marketing Wine
•  Proven track record in mentoring, supervising and developing staff
•  Driven to provide the highest level of customer service in all areas assigned


Key Competencies:
•  Strong analytical and creative thinking skills for effective decision-making problem solving
•  Ability to focus on multiple tasks and deadlines, and effectively prioritize and manage them; strong attention to detail
•  Excellent interpersonal and relationship building skills, and a positive team oriented attitude
•  Strong logistical planning skills. 
•  Must be comfortable working closely with, developing a business plan together with staff and owners.
•  Is forward thinking and proactive. Has the ability to develop an effective plan
•  Demonstrates integrity, is forthright, accepts responsibility, is personally accountable, straightforward, truthful, and of good character.
•  Maintains a positive approach with a can-do attitude. Instills confidence that tasks will be done according to the plan, and on time. Results oriented.
•  Understands and values external and internal customers.
•  Has the will to win, the desire to do well, and strives to be an overachiever.