Wine Retail Sale Assistant
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Chicago,
Illinois
Eataly is the largest artisanal Italian food and wine marketplace in the world! With various restaurants, our market sells the same quality products used by our chefs: cured meats, cheeses, fruits and vegetables, meat and fish, handmade pasta, pastries, coffee and tea, as well as dried pastas, sauces and olive oil. A cooking school, bookstore, housewares and beauty section makes it even easier to bring Italy home!
As a leader in the food and beverage industries, Eataly offers great benefits, staff discounts and tremendous growth opportunities. As an ambassador of Eataly products and services, our Wine Retail Sales Assistant is responsible for helping to create and maintain quality experiences for each guest that comes to Eataly. Eataly ambassadors are expected to actively engage with guests and spend quality time with each customer.
Job Title: Wine Retail Sakes Assistant
Reports To: Wine Retail Manager
Job Description: Our Wine Retail Sales Associate will be responsible for maintaing the Eataly Wine department to meet Eataly’s targets, missions and policies.
We are looking for an energetic individual to be a strong, focused associate, who not only provides amazing service to guests, but is passionate about learning more about Eataly wine and its related products.
Duties & Responsibilities:
• Manages and motivates the wine team to increase sales and ensure efficiency, while consistently giving excellent customer service in the department.
• Responsible for employee training and development, providing feedback and motivating the staff to continually improve wine knowledge and customer care standards.
• Accomplishes employee relations objectives by selecting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Escalates issues to appropriate outlet.
• Manages wine displays and stock levels and makes key decisions about stock control and product layout, while developing strong relationships with vendors to order supplies and merchandise as needed.
• Analyzes wine sales figures and forecasts future sales volumes in order to plan and maximize sales. Will also be responsible for managing a budget and controlling departmental costs.
• Collaborates interdepartmentally as needed to plan activities, special events, share information, etc.
Minimum Qualifications:
• Demonstrated experience in retail and/or hospitality; experience with wine and in a wine retail environment strongly preferred.
• Demonstrable wine knowledge and in varietals.
• Knowledge of Italian language, culture, food history and Slow Food principles a plus.
• Full and open availability to work days, nights and weekends as needed.
• Strong organizational skills and multi-tasking ability to adapt to changing day-to-day responsibilities and events.
• Excellent guest service skills.
